Payment channels

Pay Montgomery Water Works and Sanitary Sewer Board (MWWSSB)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MWWSSB WebPay customer portal; the reviewed portal does not identify a separate billing vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

334-206-1600; MWWSSB customer service and payment assistance operate Monday-Friday 7:00 a.m.-6:00 p.m. Office hours are 7:00 a.m.-4:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

MWWSSB publishes a mobile payment option through its payment materials: text Pay to 844-997-4181. Customers should follow the returned secure instructions and use STOP/HELP only as provided by the authorized service.

Mail-in address

Montgomery Water Works and Sanitary Sewer Board, P.O. Box 1631, Montgomery, AL 36102-1631. Mail a check or money order payable to MWWSSB.

Counters, drop boxes, and office hours

MWWSSB’s office is at 2000 Interstate Park Drive, Montgomery, AL 36109. Office hours are 7:00 a.m.-4:00 p.m.; call-center hours are 7:00 a.m.-6:00 p.m. The portal/payment materials identify cash, check, or money order for in-person payment, but customers should confirm counter and drop-box details before visiting.

Accepted digital instruments

What you can use online

WebPay provides standard quick payment and premium account access, including online bill payment, e-bill registration, recurring payment plans, payment history, and usage analysis. Published payment information identifies credit cards, debit cards, electronic bank transfers, and phone electronic-check/card payment.

2026 transaction pricing

Convenience fees

Direct WebPay payment is reported as no-fee in the published payment information; any third-party wallet or mobile-service terms should be confirmed at checkout.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Montgomery Water Works and Sanitary Sewer Board (MWWSSB) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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