Payment channels

Pay The Water Works Board of the City of Auburn

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MUNIS Online / Tyler Technologies self-service portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Utility Billing publishes (334) 501-3050 for customer service, but the reviewed official page does not expose a separate automated telephone-pay number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The official Auburn pages publish online self-service, bank draft, and office payment but no text-to-pay keyword enrollment.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Auburn utility pages expose the office at 1501 West Samford Avenue but do not state the current mailed-remittance address. Customers should use the address printed on the bill or call (334) 501-3050.

Counters, drop boxes, and office hours

Utility Billing is at the Bailey-Alexander Complex, 1501 West Samford Avenue, Auburn, Alabama, Monday-Friday 7:30 a.m.-4:30 p.m. The official page provides (334) 501-3050 and serviceorders@auburnal.gov. The reviewed source does not enumerate separate drop-box locations or a complete counter instrument list.

Accepted digital instruments

What you can use online

Auburn's MUNIS Online portal provides online utility-bill payment, and the Board offers bank-draft authorization. The reviewed pages do not enumerate all portal card brands or electronic-check details.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The accessible Auburn self-service and rate pages do not expose a current online convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by The Water Works Board of the City of Auburn and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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