Payment channels

Pay City of Mesa Water Resources – Municipal Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Mesa My Utility Account portal; the current official page does not name a third-party vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

480-644-2221; unattended pay-by-phone is available virtually 24/7, and contact-center representatives are available Monday-Thursday 7:00 a.m.-6:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Mesa payment page describes online account payment, AutoPay, mobile-app payment, and pay-by-phone but does not publish a text-to-pay enrollment keyword.

Mail-in address

City of Mesa, P.O. Box 1878, Mesa, AZ 85211-1878.

Counters, drop boxes, and office hours

Mesa Municipal Building, 55 N. Center St., Mesa, AZ 85201; customer-support hours Monday-Thursday 7:00 a.m.-6:00 p.m. The city also provides four self-service kiosks: three at 55 N. Center St. east-side entry doors and one at 6935 E. Decatur St. Kiosks accept utility and court payments; bring the bill or 12-13 digit account number. Counter instruments and holiday hours should be confirmed with the Contact Center.

Accepted digital instruments

What you can use online

My Utility Account accepts credit-card or bank-draft payment; MesaNow mobile app supports payment and account access. SurePay can draft a bank account or credit card. The city does not identify Apple Pay or Google Pay on the reviewed payment page.

2026 transaction pricing

Convenience fees

2.37% service fee when a credit or debit card is used for utility bill payment, including AutoPay. Bank-draft payment is not described as subject to that card percentage. Beginning October 1, 2026, paper utility bills also carry a $1.50 monthly mailing fee, avoidable through eBill.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Mesa Water Resources – Municipal Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →