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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Phoenix Water Services Department – City Services Bill

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
3 days after the bill’s due date before the late-payment charge is assessed. The regular bill is due 21 days after issuance; the City’s current bond disclosure says that if payment is not received within three days after the due date, a late charge is assessed.
Late-fee rules
Under City Code §37-88 as summarized in the City’s payment notice and bill guide, if any portion of the bill is unpaid by the due date, a 3% late fee is charged on the total unpaid balance. The City Council has permanently stopped charging additional late fees to single-family residential customers after water service has been placed on low-flow or shut-off, but the existing balance and applicable service/restoration charges remain due.
Shut-off timeline
The published progression is: bill issued; regular payment due 21 days later; if the balance remains unpaid three days after the due date, the late charge is assessed; the City sends one notice of nonpayment stating that service is subject to termination; if the total amount due is not paid within 10 days from the date of that notice, the process to discontinue service begins. The public disclosure does not state a single fixed calendar day from the original due date for the physical turn-off because the notice date controls the final 10-day period. Phoenix may first place service on a low-flow device; once service has progressed to full shut-off, the customer must pay the full balance for restoration.
Warning and notice protocol
Phoenix’s published protocol describes one notice of nonpayment indicating a pending turn-off if the account is not paid. Once that shut-off notice is received, customers cannot use the normal website payment path and must call 602-262-6251 to use the 24/7 automated system or speak with Customer Services. The City’s materials do not describe an automated text sequence, door hanger, pink mailer, or a fixed number of repeated calls, so those methods are not verified.
Reconnection costs
The City’s official financing disclosure identifies a $55.00 turn-off fee plus applicable tax, and says the entire balance including fees must be collected before service is restored. If the customer pays the full balance by 4:00 p.m. on a regular business day, Phoenix says it will restore service the same day; payment after 4:00 p.m., on a weekend, or on a holiday is restored the next business day. A separate higher after-hours reconnection fee is not published on the current customer pages, so no distinct night/weekend surcharge is verified.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Arizona

29%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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