Payment channels

Pay City of Tempe Water Utilities Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s centralized payment system does not identify the processor in the reviewed page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

480-350-8361 for phone payment; WaterSmart and billing support use the same Customer Services number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For text-to-pay; WaterSmart does provide leak, high-use, bill-forecast, and utility-connect alerts by email, text, and/or voice message after account registration.

Mail-in address

City of Tempe - Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166.

Counters, drop boxes, and office hours

Customer Services, 20 E. Sixth Street, first floor, Tempe, AZ; hours 7:00 a.m.-5:00 p.m. Monday-Friday except City holidays. The City also provides drop-box and mail options.

Accepted digital instruments

What you can use online

Online payment, phone payment, and the City’s WaterSmart usage portal; the City states there is no charge for credit-card payments. Current page does not enumerate all card brands or wallets.

2026 transaction pricing

Convenience fees

No charge for credit-card payments according to the reviewed Customer Services page; verify any method-specific checkout disclosure.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Tempe Water Utilities Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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