Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Tucson Water Department (Tucson Water)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill due date is 20 days after the account is billed. The first delinquent notice is issued 21 days after the original due date, so the published payment window before delinquency is 20 days from billing and there is no separately stated post-due-date grace period.
- Late-fee rules
- The City does not publish a percentage interest or universal late-balance penalty on the current delinquency page. Its FY2027 miscellaneous water-fee schedule lists a $22 delinquent-service customer-notice charge and an $80 delinquent-service water-meter-lock charge. The same schedule lists a $35 returned-check/insufficient-funds charge effective July 6, 2026. Customers may resolve delinquency through payment or an arrangement before termination; account-specific balances and other utility charges remain due.
- Shut-off timeline
- The published sequence is: bill issued; due date 20 days later; first delinquent notice 21 days after the original due date; second delinquent notice 7 days after the first; once an account is delinquent 50 days or older and has received both mailed notices, the outbound system calls and gives 5 days to pay the delinquent portion or make arrangements before termination. In practical terms, the call/termination warning begins around day 50-55 after billing, subject to notice delivery and account handling. If a meter is locked, Tucson code materials state that failure to pay within an additional 7 days can result in account termination, with the full balance required before service is reestablished.
- Warning and notice protocol
- Tucson Water sends first and second delinquency notices by mail; the adopted fee schedule describes the customer notice as a courtesy notice delivered by regular United States Postal Service mail to the property. Accounts 50 days or older that have received both notices enter an outbound calling sequence Monday-Friday, 9 a.m.-8 p.m. MST. Recorded calls are in English and Spanish, identify the account number and balance, and state that water service may be terminated unless payment or an arrangement is made within 5 days. The City also assesses the published $22 customer-notice service charge.
- Reconnection costs
- After a nonpayment meter removal, Tucson's current Water Reservice Fee is $45, in addition to requiring payment of the full account balance before service is reestablished. A separate $80 water-meter-lock delinquent service charge may apply when the meter is locked. Tucson Water's current fee pages do not publish a different after-hours reconnection premium; after-hours IVR payments are available, but customers with interrupted service must contact Customer Service to verify payment and arrange restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Arizona
29%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Tucson Water Department (Tucson Water) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.