Payment channels

Pay City of Yuma Utilities Department - Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Invoice Cloud / myUMA. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(928) 373-4999 for City of Yuma water-billing and automated telephone payment; Customer Service is (928) 373-5076.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

From the City payment page, customers can register for Pay by Text through Invoice Cloud/myUMA. The City does not publish a keyword; account holders enroll in the portal, confirm the text registration, and can then receive bill notifications and pay by replying. Invoice Cloud also supports Apple Pay and Google Pay.

Mail-in address

City of Yuma, One City Plaza, Yuma, AZ 85364. The official payment page directs mailed utility payments to this address.

Counters, drop boxes, and office hours

Customer Service counter, first floor of Yuma City Hall, One City Plaza, Yuma, AZ 85364-1436, Monday-Thursday and every other Friday 7:00 a.m.-5:00 p.m.; closed on City holidays. A self-service payment kiosk outside the main City Hall entrance is available 24/7/365. The City also identifies Walmart and Del Sol Market as Invoice Cloud in-person payment locations; payment instruments and any retailer charges should be confirmed at the location.

Accepted digital instruments

What you can use online

Invoice Cloud/myUMA supports online one-time and automatic payments, stored payment methods, electronic check, payment by text, Apple Pay and Google Pay; the reviewed City page does not enumerate every supported card brand. Customers can view current and prior bills, balances and paperless-billing settings in the portal.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current City payment page does not state a 2026 flat or percentage convenience fee for card, e-check, Apple Pay or Google Pay transactions.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Yuma Utilities Department - Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →