Town of Gilbert Utility Department
Gilbert
Population reference
247,600 people (EPA SDWIS PWS ID AZ0407092; 2026 active CWS record).
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing; Gilbert's delinquency rules and published rate tables are stated by bill date, and the Town's utility portal provides current bills and usage history.
- Rate structure
- Increasing-block residential consumption rates plus a meter-size monthly base charge and a $6.79 environmental compliance fee per utility account. Effective April 1, 2026, the 3/4-inch base is $48.16; residential usage is $3.22 per 1,000 gallons through 8,000 gallons, $4.19 from 8,001-20,000, $6.49 from 20,001-30,000, and $10.38 above 30,000. Sales tax applies to water consumption and meter-rate fees.
- Residential cost reference
- For a typical 3/4-inch residential meter using 5,000-7,000 gallons, the 2026 water component is approximately $64.26-$70.78 before tax, calculated as the $48.16 base plus $16.10-$22.54 tier-one consumption. Adding the $6.79 environmental compliance fee gives approximately $71.05-$77.57 before residential sewer, refuse, and applicable tax. Gilbert's residential sewer schedule lists a $62.01 base per dwelling unit, so a combined water-and-sewer bill is materially higher and depends on refuse and tax items.
- Wastewater and sewer calculation
- Gilbert residential sewer is billed as a flat base rate of $62.01 per unit on the published rate table rather than a winter-average or water-volume formula. Non-residential sewer uses a $45.20 base plus $4.40 per 1,000 gallons of metered water use under the current table. The residential bill may also include separate refuse and environmental charges.
- Meter reading
- Gilbert's 2026 audit reviewed about 93,000 accounts, meter performance, radio transmissions, billing data, and business practices. The Town uses digitally transmitting meter radios and automated usage transactions, with the new portal providing real-time or near-real-time usage history and alerts; the audit reported that roughly 99% of meter radios were functioning. The reviewed material does not promise hourly transmission for every meter, and billing remains monthly by account cycle.
- New-account deposit
- A single-family residential account has a $200 minimum deposit. Commercial or multifamily accounts require $200 or the average two-month bill, whichever is higher; the maximum deposit may be 2.5 times the highest monthly bill in the prior 12 months. Gilbert may assess a higher deposit for late payments, returned mail, returned payments, or other financial-liability risks. A deposit may be refunded or applied after 12 months of on-time payments, or applied when the account closes.
- Activation or transfer fee
- The one-time activation charge is $15 plus tax with at least one business day advance notice, $30 plus tax for same-day business-hours service, and $75 plus tax after hours. The charge appears on the first utility statement; the reviewed pages do not state a separate universal transfer fee when an existing account is moved into a new resident's name.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Arizona
45%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Town of Gilbert Utility Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (AZ0407092) ↗
Search the federal drinking-water database using public water system ID AZ0407092.