Town of Gilbert Utility Department

Provider briefing

How this utility’s billing works

Town of Gilbert Utility Department operates as a municipal department serving Gilbert. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing-block residential consumption rates plus a meter-size monthly base charge and a $6.79 environmental compliance fee per utility account. Effective April 1, 2026, the 3/4-inch base is $48.16; residential usage is $3.22 per 1,000 gallons through 8,000 gallons, $4.19 from 8,001-20,000, $6.49 from 20,001-30,000, and $10.38 above 30,000. Sales tax applies to water consumption and meter-rate fees.. Bills are generated monthly utility billing; gilbert's delinquency rules and published rate tables are stated by bill date, and the town's utility portal provides current bills and usage history., and a typical residential cost reference is For a typical 3/4-inch residential meter using 5,000-7,000 gallons, the 2026 water component is approximately $64.26-$70.78 before tax, calculated as the $48.16 base plus $16.10-$22.54 tier-one consumption. Adding the $6.79 environmental compliance fee gives approximately $71.05-$77.57 before residential sewer, refuse, and applicable tax. Gilbert's residential sewer schedule lists a $62.01 base per dwelling unit, so a combined water-and-sewer bill is materially higher and depends on refuse and tax items.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Gilbert residential sewer is billed as a flat base rate of $62.01 per unit on the published rate table rather than a winter-average or water-volume formula. Non-residential sewer uses a $45.20 base plus $4.40 per 1,000 gallons of metered water use under the current table. The residential bill may also include separate refuse and environmental charges.

Meter and infrastructure notes

Gilbert's 2026 audit reviewed about 93,000 accounts, meter performance, radio transmissions, billing data, and business practices. The Town uses digitally transmitting meter radios and automated usage transactions, with the new portal providing real-time or near-real-time usage history and alerts; the audit reported that roughly 99% of meter radios were functioning. The reviewed material does not promise hourly transmission for every meter, and billing remains monthly by account cycle.