City of Hot Springs Utilities Department - Utility Billing Services
Hot Springs and surrounding Hot Springs Utilities service area
Population reference
75,343 people (EPA SDWA system estimate)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing under the City’s municipal-utility procedures. The 2026 rate schedule applies to bills rendered January 1-December 31, 2026; the reviewed pages do not state the exact meter-reading date for each route.
- Rate structure
- Fixed minimum charge for the first 1,000 gallons plus increasing block volume charges. For an in-city 5/8-inch residential meter in 2026, the minimum is $18.46 and the volume schedule is $3.29 per 1,000 gallons for 1,001-5,000, $3.68 for 5,001-10,000, $4.06 for 10,001-20,000, and $4.44 above 20,000. Out-of-city residential rates are higher; wastewater is separately established by the City’s rate ordinances.
- Residential cost reference
- For an in-city 5/8-inch residential account using 6,000 gallons, water is approximately $18.46 + (4 x $3.29) + (1 x $3.68) = $35.30 monthly before wastewater, solid waste, and other utility charges. The exact combined water/wastewater estimate is not publicly documented because the current 2026 wastewater schedule was not exposed in the reviewed rate PDF.
- Wastewater and sewer calculation
- Hot Springs bills water and wastewater as separate municipal utilities under ordinance rate schedules. The reviewed 2026 source provided the complete water minimum and volume schedule but not a readable wastewater table; the record therefore does not invent a sewer percentage, winter average, or flat tie-in.
- Meter reading
- Hot Springs has an automated water-meter customer portal powered by Sensus Analytics. Customers can view current and historical usage in gallons and create text/email alerts at selected thresholds; the reviewed official material does not specify the radio-read interval or field billing route schedule.
- New-account deposit
- The municipal service application warns that an additional deposit may be required when service is restored after a nonpayment disconnection, but the reviewed current pages do not publish a universal residential startup deposit, credit-check waiver, or refund schedule.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Arkansas
39%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Hot Springs Utilities Department - Utility Billing Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.