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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Alameda County Water District (ACWD)

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Residential bills are payable by the due date printed on the Statement for Water Service. Under the Collection and Residential Water Service Termination Policy, an account becomes delinquent at the end of day 21 after bill issuance; the late fee is assessed when payment is not received by day 28 under the current collection timeline. No payment grace period after the printed due date is guaranteed, and mailed payments must be received and applied rather than merely postmarked.
Late-fee rules
The current automated collection timeline assesses a $5 late fee on day 28 after bill issuance. A delinquent balance of $25 or less may be carried to the next billing period without late fee or further collection action. A later reminder notice, door tag, or shutoff can add the published $20 field charge for the relevant service visit; payment arrangements can avoid additional fees while the customer remains compliant. ACWD may waive or reverse a late fee for a satisfactory reason when the customer has not been assessed a late fee for nonpayment during the preceding 12 months.
Shut-off timeline
ACWD’s published 2024 collection timeline is: day 21 after bill issuance—account becomes delinquent; day 28—automated $5 late fee; day 67—final notice mailed; day 74—48-hour door tag with a $20 field fee; day 80—courtesy phone call; day 81—manual service discontinuation with a $20 field fee. The SB 998 policy independently requires that residential service not be discontinued until the account has been delinquent for at least 60 calendar days. Payment arrangements or an alternative schedule can interrupt the collection sequence while honored.
Warning and notice protocol
ACWD mails a final notice, then places a 48-hour door notice/tag at the property, followed by a courtesy telephone call before manual disconnection. The policy and notices are published in English, Spanish, Chinese, Tagalog, Vietnamese, Korean, and other languages spoken by at least 10% of the service area. The notice explains the amount due, payment arrangements, alternative schedules, customer assistance, and how to avoid termination. ACWD’s staff may assess the door-tag and shutoff field charges only when the corresponding field service occurs; customers can call (510) 668-4200 to discuss payment options before termination.
Reconnection costs
After a delinquency shutoff, the customer must pay the full amount due and call (510) 668-4200 to confirm restoration. The current published reconnection charges are $50.00 on weekdays from 8:00 a.m.–4:00 p.m. and $150.00 after 4:00 p.m. on weekdays, weekends, or District-recognized holidays. A pulled-meter replacement and turn-on is listed at $115.00. Cash, check, money order, cards, online payment, and phone payment are available, but payment should be followed by a call so ACWD can schedule or verify restoration.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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