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Delinquency research · dataset 2026.08

Shut-off and delinquency information for CAL-AM WATER CORONADO

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
For monthly or bimonthly bills, the current Rule 11 treats the bill as past due if unpaid within 19 days from the mailing date. Residential customers must be allowed a total of 79 days from the mailing date to pay before discontinuance, with the required notice period included in that total. The bill due date and any late-notice date printed on the account remain controlling.
Late-fee rules
The current all-district CA-Fees tariff applies a 1.5% late charge to the unpaid balance when the late-payment notice is issued. If the customer pays the balance on the date the late notice is mailed, the assessed late fee is forgiven. The fee can apply to open balances, including subsequent bills or an account subject to a failed shutoff payment agreement; regulatory reimbursement and the $3.25 CAP balancing-account surcharge for non-CAP customers are separate tariff items, not the late fee itself.
Shut-off timeline
The residential sequence begins when a monthly or bimonthly bill is mailed: it is past due after 19 days, and Rule 11 requires a total of 79 days from mailing before residential discontinuance. A delinquency and impending-discontinuance notice must be issued with a notice period generally ranging from 7 to 15 days depending on occupancy type; California American Water summarizes the minimum written notice as no less than 10 days and says it will attempt telephone contact. A customer can request an investigation or installment plan of up to 12 months, and service remains on while an investigation is pending or an agreement is followed. The company may not disconnect on Saturday, Sunday, a legal holiday, or when offices are closed, and it avoids Friday and the day before a holiday.
Warning and notice protocol
California American Water provides written notice of the delinquency and impending discontinuance to the customer and residential occupants as required by Rules 5, 8, and 11, with the notice period incorporated into the 79-day residential total. The company attempts to contact the customer by phone; if phone contact fails and mail is returned, it makes a good-faith effort to leave written notice at the property. Customers can add a third-party representative to receive notices, dispute a bill within the utility review process, request a payment arrangement, and invoke the residential health-and-safety exception when a qualified medical provider certifies that shutoff would be life threatening or a serious health threat.
Reconnection costs
The current Rule 11 permits a $10 reconnection charge during regular working hours or $150 when the customer requests restoration outside regular hours. If the payment is received after 3 p.m., restoration is generally deferred until the next business day. A residential customer who demonstrates household income below 200% of the federal poverty level is subject to a capped charge of the lesser of actual cost or $50 during regular hours and the lesser of actual cost or $150 outside regular hours; wrongful discontinuance must be restored without charge within 24 hours.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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