Payment channels

Pay Citrus Heights Water District (CHWD)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The public page links to CHWD's current bill-pay application but does not name the underlying gateway, and CHWD has announced a late-summer 2026 billing-system upgrade.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(916) 725-6873 for telephone credit-card payments and customer service. The reviewed page does not identify a separate IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

After registering in CHWD's online bill-pay account, customers can sign up for text notifications and access Pay by Text. The reviewed page does not publish a keyword or short code; the portal displays the enrollment controls. Customers should re-register after the late-summer 2026 billing-system transition if instructed by CHWD.

Mail-in address

Citrus Heights Water District, P.O. Box 286, Citrus Heights, CA 95611-0286.

Counters, drop boxes, and office hours

CHWD office, 6230 Sylvan Road, Citrus Heights, CA 95610-5610, Monday-Thursday 8:00 a.m.-5:30 p.m.; closed Fridays. In-person payments may be made by cash, personal check, Visa, Mastercard or Discover. Checks may also be placed in the outside entrance drop box or mailed; cash must not be placed in the drop box.

Accepted digital instruments

What you can use online

The online portal accepts credit/debit card and electronic check from a checking or savings account; AutoPay may use a default credit card or bank account. CHWD also accepts home-banking bill payer payments, which may take 3-5 days to arrive. The reviewed pages do not verify Apple Pay, Google Pay or PayPal.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed 2026 CHWD fee schedules do not expose a separate online card/e-check convenience fee. The posted 2026 miscellaneous schedule does state a 5% late-payment penalty.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Citrus Heights Water District (CHWD) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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