Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

A dedicated this detail was not publicly posted. The reviewed CHWD fee schedule states that a 5% penalty applies to overdue account balances but does not publish a universal number of grace days.

Late charges

A 5% late-payment penalty applies to the overdue account balance. The 2026 miscellaneous schedule also lists a $67 returned-payment fee, $113 disconnect charge, $113 regular reconnect charge and $172 non-business-hours reconnect charge.

Shut-off timeline

A dedicated this detail was not publicly posted. The reviewed CHWD pages publish disconnect/reconnect charges but do not expose a complete calendar of notices and days from due date to physical interruption.

Reconnection

The 2026 fee schedule lists a $113 disconnect service charge, $113 regular reconnect charge and $172 non-business-hours reconnect charge. The reviewed pages do not state the exact office-hours cutoff or whether late balances must also be paid before restoration.

Notice and timing

How delinquency is handled

Grace period after the due date

A dedicated this detail was not publicly posted. The reviewed CHWD fee schedule states that a 5% penalty applies to overdue account balances but does not publish a universal number of grace days.

Late-fee calculation

Disconnection timeline

Statutory warning protocol

What notice should you expect?

A dedicated this detail was not publicly posted. The reviewed pages do not specify the legal warning media, final-notice interval, automated calling, SMS wording or door-hanger procedure before a CHWD disconnection. Registered customers can receive due-date and payment email/text notifications.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Citrus Heights Water District (CHWD) should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

Open payment methods →Review leak relief →