Payment channels

Pay City of Arcadia Public Works Services – Water and Sewer Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud interfaced with the City’s TrueCIP customer portal. Arcadia’s 2026 payment page identifies online payments, multilingual pay-by-phone, automatic card payments, and split-payment options through the new system.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(844) 751-1986 is the InvoiceCloud multilingual automated pay-by-phone number. Utility Billing customer support is (626) 254-2700.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. As a text-to-pay program. Arcadia publishes online payment, InvoiceCloud phone payment, Auto Pay, Sure Pay bank draft, mail, in-person, and night-drop options but no SMS keyword or short-code enrollment flow.

Mail-in address

City of Arcadia, Cashier’s Office, 240 W. Huntington Drive, P.O. Box 60021, Arcadia, CA 91006-6021. Include the utility account number on the check and payment stub. The City also publishes the physical Cashier’s Office address at 240 W. Huntington Drive, Arcadia, CA 91007.

Counters, drop boxes, and office hours

Payments are accepted at the City of Arcadia Cashier’s Office, 240 W. Huntington Drive, Arcadia, CA 91007. Public hours are Monday–Thursday 7:30 a.m.–5:30 p.m. and Friday 7:30 a.m.–4:30 p.m., with alternate Fridays closed. A night drop box is in the City Hall parking lot south of the sports field at the same address. The page confirms Visa, Mastercard, and Discover for the card option and checking/savings for Sure Pay; do not send card information by telephone outside the official system.

Accepted digital instruments

What you can use online

InvoiceCloud accepts Visa, Mastercard, and Discover for online payment, and Arcadia offers automatic card payments. Sure Pay and InvoiceCloud Auto Pay can withdraw from a checking or savings account. The City does not confirm Apple Pay, Google Pay, PayPal, or Venmo in the reviewed 2026 instructions.

2026 transaction pricing

Convenience fees

No fee for online payments and no fee for the City’s Sure Pay bank-account payment program. The reviewed Arcadia page does not state a separate card-processing surcharge; any current InvoiceCloud checkout disclosure should be reviewed before submission.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Arcadia Public Works Services – Water and Sewer Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →