Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Azusa Light & Water - Water Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due upon presentation; they become past due after 15 calendar days from presentation. A past-due notice is sent on or after day 16, and the account becomes delinquent after the 15th calendar day following the due date, subject to business-day adjustments.
- Late-fee rules
- The June 1, 2026 water rules impose the greater of $7.50 or 5% of the total outstanding balance on the delinquent date. A returned payment incurs a $35 check charge and requires cash or money-order payment for the following 12 months; closed accounts unpaid 20 days after rendering may incur a 24% collection fee.
- Shut-off timeline
- Day 0 is bill presentation. Day 15 is the due date; on or after day 16 a past-due notice is sent. Fifteen calendar days after the due date the account is delinquent and receives a disconnect notice stating the disconnect date; service may be discontinued if payment is not made by the day before that date. The formal water rule separately describes a 15-day discontinuance notice after a bill is past due.
- Warning and notice protocol
- Normal notices are written and may be mailed to the customer address or delivered by door hanger; in an emergency Azusa may use email, website posting or telephone. Disconnect notices identify the delinquent status and pending disruption. Customers may designate a third party to receive a duplicate final notice, and eligible military families can request up to 180 days of protection with deployment documentation and a repayment plan.
- Reconnection costs
- $35.00 when restoration is requested before 4:00 p.m. Monday-Thursday; $85.00 after 4:00 p.m. Monday-Thursday; $105.00 Friday 7:00 a.m.-8:00 p.m.; and $205.00 Saturday, Sunday or holiday 7:00 a.m.-8:00 p.m. Delinquent balances and any required prepayment are additional; a second unauthorized restoration can add $35, or $50 if the meter was removed.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Azusa Light & Water - Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.