Payment channels

Pay City of Burlingame Water Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as OnlineBiller. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. No dedicated automated payment number was verified.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No official Burlingame text-to-pay workflow was published.

Mail-in address

City of Burlingame Water Department; use the remittance address shown on the bill. The reviewed City material did not expose a complete lockbox street address.

Counters, drop boxes, and office hours

Payments may be made in person at Burlingame City Hall and through the Water Department. The reviewed material did not expose a complete current counter schedule or full accepted-instrument list.

Accepted digital instruments

What you can use online

The City provides online payment through OnlineBiller. The reviewed pages did not enumerate card brands, ACH/e-check, digital wallets, or recurring-payment options.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. A current OnlineBiller convenience-fee amount was not exposed in the reviewed official page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Burlingame Water Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →