Payment research · dataset 2026.08
Payment options for City of Chino Hills Utility Billing and Water Customer Service
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus
- Phone payment number
- (909) 364-2660; the City’s published automated payment system accepts eCheck and Visa, Mastercard, Discover, or American Express.
- Pay-by-text
- The City’s Paymentus page says customers can pay by text and manage electronic billing features, but the reviewed official materials do not publish a separate enrollment keyword, short code, or opt-in sequence. Customers should register or sign in through the Paymentus customer portal, use the customer and account numbers printed on the bill, and follow the portal’s current SMS consent prompts; do not assume that an unlisted keyword is active.
- Mail-in payment address
- City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709. Customers should enclose the bill stub, make checks payable to City of Chino Hills, and not mail cash; a postmark does not satisfy a shut-off deadline.
- In-person payment
- The public utility counter is on the second floor of Chino Hills City Hall, 14000 City Center Drive, Chino Hills, CA 91709. Utility Billing hours are Monday through Thursday 7:30 a.m.–5:00 p.m. and Friday 7:30 a.m.–4:00 p.m. The City also provides a payment box in the City Hall parking lot on the west side of the Chino Hills Library near the Police Department; the City warns customers not to place cash in that box. Counter payments may be made by cash, check, money order, cashier’s check, or Visa, Mastercard, or Discover debit/credit card. The payment box is a drop-off location rather than a staffed counter, so receipt timing remains the customer’s responsibility.
- Digital payment methods
- Paymentus lists checking or savings account eCheck, Visa, Mastercard, Discover, American Express, PayPal, PayPal Credit, Venmo, Google Pay, and Apple Pay. The City’s general payment page also describes online, automated-phone, autopay, paperless billing, and one-time payment options.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | No | 24% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Chino Hills Utility Billing and Water Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA3610036) ↗
Search the federal drinking-water database using public water system ID CA3610036.