Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

The City Code states that unpaid water charges become delinquent at 12:01 a.m. on the day after the due date shown on the bimonthly bill.

Late-fee calculation

The current public code and discontinuation policy do not expose one universal late-fee percentage in the search-accessible material. Returned checks are subject to a $25 fee; delinquent balances also accumulate the City’s listed fines and penalties.

Disconnection timeline

For residential potable water, an account is subject to discontinuation after payment has been delinquent for 60 days. The City mails a written notice at least seven business days before discontinuation; service is considered shut off at 8:00 a.m. on the scheduled shutoff day.

Statutory warning protocol

What notice should you expect?

The discontinuation policy requires written notice at least seven business days before shutoff, mailed to the service residence and also to the account holder’s billing address if different; the residence notice is addressed to Occupant when appropriate. Notices identify the proposed action and payment/appeal options, and the City offers payment arrangements and bill review.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

After nonpayment shutoff, the full water bill, fines, and penalties must be paid. The City Code lists a $50 operational-hours turn-on fee and an additional $150 for Saturday, Sunday, legal holidays, or before 8:00 a.m. or after 4:30 p.m.; returned checks add $25.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from CITY OF CLOVIS should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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