Payment channels

Pay City of Compton Water Department / Municipal Utilities Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Civic Pay / Merchant Transact online payment system. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(310) 605-5524, option 1, followed by the automated prompts.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Compton publishes online, telephone, mail, in-person, and drop-box payments but the reviewed current pages do not advertise text-to-pay or an SMS enrollment keyword.

Mail-in address

City of Compton Municipal Utilities Billing, P.O. Box 511811, Los Angeles, CA 90051-1800. The department also publishes City of Compton, Water Dept., 205 S. Willowbrook Ave., Compton, CA 90220 as an alternate payment address. Do not mail cash; include the customer number on the check or money order.

Counters, drop boxes, and office hours

Water Utility Division customer service is on the ground floor of City Hall, 205 South Willowbrook Avenue, Compton, CA 90220, Monday-Thursday 7:00 a.m.-6:00 p.m.; City Hall is closed Fridays and the billing counter is closed 12:00-1:30 p.m. A front-of-City-Hall drop box along Willowbrook Avenue accepts checks and money orders. Payments made at the counter can use the methods accepted by the department; accounts already processed for shutoff cannot use a check.

Accepted digital instruments

What you can use online

The official new-account page says online bill pay accepts checks/e-checks, Visa or MasterCard debit, and MasterCard credit. Telephone payments accept the published automated payment instruments; the department's current payment page specifies the check and card convenience charges below.

2026 transaction pricing

Convenience fees

Online payments receive an automatic 1.50% service charge. Telephone payments list a $1.00 convenience fee for checks, $2.00 for debit/credit payments of $200 or less, and 1.5% for payments over $200.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Compton Water Department / Municipal Utilities Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →