Payment channels

Pay City of Compton Water Utility Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Springbrook Civic Pay Online / Merchant Transact. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(310) 605-5524, Option 1. The City's payment portal instructs customers to call the Water Department number, select Option 1, and follow the automated prompts. Water Department customer-service telephone hours are Monday–Thursday, 7:00 a.m.–6:00 p.m., with the counter and phones unavailable from noon to 1:30 p.m. while the current staffing notice is in effect.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. As a published text-to-pay program. Compton's official payment materials describe the Civic Pay web portal, one-time online payment, telephone Option 1, mail, counter service, and a check/money-order drop box, but do not publish an SMS keyword, short code, text enrollment, or text authorization workflow. Customers should not follow an unsolicited payment link presented by text; confirm account activity with (310) 605-5524.

Mail-in address

CITY OF COMPTON, MUNICIPAL UTILITIES BILLING, P.O. Box 511811, Los Angeles, CA 90051-1800. The City also identifies Water Department, 205 South Willowbrook Avenue, Compton, CA 90220 as an address for payment and customer service. Mail checks or money orders only, include the customer/account number, and do not send cash. Payments for a shutoff-processed account cannot be made by check.

Counters, drop boxes, and office hours

The staffed payment counter is on the ground floor of City Hall/Water Utility Division, 205 South Willowbrook Avenue, Compton, CA 90220. Hours are Monday–Thursday, 7:00 a.m.–6:00 p.m.; City Hall is closed every Friday and the current notice pauses counter and telephone service from 12:00 p.m.–1:30 p.m. Cash, check, money order, and the published card types are accepted subject to account status and the City's processing rules. A front-of-City-Hall drop box along Willowbrook Avenue accepts checks or money orders. Online, telephone, mail, and registered bank bill-pay channels are additional options; the portal's exact final fee controls for card or electronic transactions.

Accepted digital instruments

What you can use online

The Civic Pay portal supports one-time and registered payments using electronic check/bank account, Visa debit, Mastercard debit, and Mastercard credit; the portal displays Visa, Mastercard, and Discover branding, while Compton's new-account form specifically authorizes Visa debit and Mastercard credit. Telephone Option 1 provides the automated payment channel. The City does not publish Apple Pay, Google Pay, Venmo, PayPal, or other digital-wallet support, and it does not offer automatic recurring payment at this time according to its FAQ.

2026 transaction pricing

Convenience fees

The official payment notice states that online payments carry a 1.50% service charge. The same notice states that telephone debit/credit payments cost $2.00 for payments of $200 or less and 1.5% for payments over $200; check payments incur a $1.00 convenience fee. The final Civic Pay checkout and account status control the applicable charge, and shutoff-processed accounts cannot use checks. No separate Apple Pay or Google Pay surcharge is published.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Compton Water Utility Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →