Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. . El Monte’s current official payment instructions describe online account payment, mail, in-person counter payment, and a night drop, but do not provide an SMS keyword, short code, or text-to-pay enrollment process. City emergency alerts are a separate notification system and are not described as bill payment.
Mail-in address
City of El Monte Water Department, P.O. Box 749648, Los Angeles, CA 90074-9648. The City instructs customers to make checks, cashier’s checks, or money orders payable to the City of El Monte, write the water account number on the instrument, and never mail cash.
Counters, drop boxes, and office hours
Payments are accepted at City of El Monte City Hall East, 11333 Valley Boulevard, El Monte, CA 91731, Monday through Thursday, 8:00 a.m.–5:00 p.m.; the Water Desk is closed Friday under the current Service Requests page. A night drop marked ‘After Hours Payments’ is located in the breezeway between the Police Department and City Hall East. The FAQ says there is no other authorized paying station, and that deposits, additional fees, and required service paperwork must be processed in person at City Hall East. Published payment instruments are personal check, cashier’s check, money order, and online electronic payment; do not leave cash in the mail or drop box.