Notice and timing
How delinquency is handled
Grace period after the due date
30 calendar days after the bimonthly bill’s due date/presentation before the residential account becomes delinquent and the published late charge applies. Under SB 998, residential water service may not be shut off for nonpayment unless the payment has been delinquent for at least 60 days; the municipal code states service is subject to discontinuation after an additional 60 days from the delinquency date.
Late-fee calculation
The City’s current deposit and fee schedule lists a 10% late charge when the bill is not paid within 30 days of the billing date. The schedule also lists a $25 returned-check fee, a $35 certified-delivery shutoff notice fee, and a $50 reconnection fee. Partial payments are not authorized unless the City approves them. Online payments that have not posted by the due date remain exposed to the late charge because the City treats receipt of funds, not initiation of the transaction, as posting.
Disconnection timeline
Day 0 is the bimonthly bill date/due date. By day 30, the residential account is delinquent and the 10% late charge applies. Under the City’s SB 998 policy, residential service cannot be disconnected for nonpayment until the delinquency has reached at least 60 days; the municipal code describes discontinuation if charges remain unpaid for 60 days from the delinquency date, which is approximately day 90 from bill presentation. The customer must pay the balance, applicable late and notice charges, and reconnection amount before restoration.