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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Fountain Valley Water Billing / Water Division

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
20 days after the bill is mailed, measured through 5:00 p.m. on day 20, subject to the next-working-day rule when day 20 falls on a Saturday, Sunday, or legal holiday. The bill is considered delinquent when unpaid by that deadline, although the statement may show an earlier due date and customers should follow the date printed on the bill.
Late-fee rules
The current residential water-service policy and FY 2026-27 fee schedule impose a late charge of 7% of the past-due balance or $10.00, whichever is greater. The charge is assessed when the bill becomes delinquent. The City Finance Director may waive one or more late charges as part of an approved extension, amortization, or alternative payment arrangement, at the City’s discretion.
Shut-off timeline
Day 0 is the bill’s mailing/presentation. By day 20 at 5:00 p.m. (or the next working day under the weekend/holiday rule), an unpaid bill is delinquent and the 7% or $10 minimum late charge applies. If the bill remains delinquent for at least 60 days, the City may discontinue residential water service and impose the applicable service/reconnection fee. The City mails the discontinuation notice at least 20 days before the planned shutoff, and it will not disconnect on a Saturday, Sunday, legal holiday, or when City offices are closed. A customer with an approved arrangement who fails to comply can be shut off after 60 days from original delinquency, with a final posted notice at least five business days before termination.
Warning and notice protocol
The City mails a written notice to the customer of record at least 20 days before discontinuation. The notice identifies the customer and service address, delinquent amount, payment or arrangement deadline, dispute/investigation and appeal procedure, alternative-payment options, financial-assistance information, and the telephone number for arrangements or questions. Where the record customer is not the occupant or the mailing address differs, the City also sends an occupant notice. For master-metered residential properties it makes a good-faith effort to post notices on unit doors or in accessible common areas. Notices can explain extensions, amortization, or alternative schedules; a payment dispute or approved arrangement pauses discontinuation while it is being reviewed or honored.
Reconnection costs
The adopted FY 2026-27 schedule lists $185 to disconnect and restore service during regular business hours and $266 outside regular hours. For customers qualifying under California SB 998 low-income protections, the listed amounts are $50 during regular hours and $100 after hours. Restoration also requires payment of past-due amounts, applicable penalties, any required reconnection fee, and a security deposit if the City requires one. After-hours Friday-through-Sunday requests require full payment in exact cash at the Police Department before the request is handled.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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