Payment research · dataset 2026.08
Payment options for City of Fresno Department of Public Utilities – Water Division / Utilities Billing and Collection Division
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- First Billing Services. The City’s current payment and collection pages identify First Billing as the online payment agent and describe its portal for e-check/ACH, card payments, AutoPay, e-billing, PDF statements, reminders, and Text to Pay.
- Phone payment number
- 559-621-6888 for the City’s automated credit/debit-card phone-payment system and utility billing customer service. Billing phone inquiries are listed Monday–Friday 8:00 a.m.–4:00 p.m., excluding City holidays; the City’s water emergency line is separate.
- Pay-by-text
- Fresno’s First Billing portal supports Text to Pay. A customer first registers or logs in to the official portal, chooses to receive the billing notification through text, and then can pay the full amount owed by replying to the text bill. The customer may pay immediately or select an upcoming payment date. The City’s current page does not publish a separate SMS keyword, short code, or message-rate schedule; customers should use the enrollment controls in the official First Billing account and follow the opt-out instructions presented by the provider.
- Mail-in payment address
- City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. Customers should send the bill’s payment stub with a check or certified funds. The City warns that a shutoff-warning payment should not be mailed because delivery before disconnection is not guaranteed; bring that payment to City Hall instead.
- In-person payment
- The listed customer-payment counter is Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Suite 1096, Fresno, CA 93721. Counter hours are Monday–Friday 8:00 a.m.–5:00 p.m., excluding City holidays; telephone billing inquiries are generally 8:00 a.m.–4:00 p.m. The counter accepts cash, check, money order or certified funds, and credit/debit card. The City’s current payment page does not identify a separate public drop box or partner payment-center network. Water Division operations are at 1910 E. University Avenue, Fresno, CA 93703, Monday–Friday 8:00 a.m.–5:00 p.m.; that location is for water operations and leak/service support, not the published utility-bill counter.
- Digital payment methods
- First Billing accepts e-check/ACH from a checking account, with a $10,000 transaction limit, and major credit/debit cards through its online and automated-phone channels, with a $5,000 card transaction limit. The City’s AutoPay page lists Visa, MasterCard, American Express, Discover, or bank-account routing information. Text to Pay can charge the full amount due through the linked payment method. Apple Pay and Google Pay are not identified on the current City payment pages.
- Online convenience fees
- For 2026, First Billing charges a flat $0.89 service fee for each e-check/ACH payment and a 2.3% service fee for debit/credit-card transactions, subject to the $10,000 ACH and $5,000 card transaction limits. The fees are collected by First Billing and are not forwarded to the City. PDF statement copies have no additional charge; the City’s public page does not state a separate Text to Pay surcharge beyond the underlying payment-method fee.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Fresno Department of Public Utilities – Water Division / Utilities Billing and Collection Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (CA1010007) ↗
Search the federal drinking-water database using public water system ID CA1010007.