Payment channels

Pay City of Fresno Department of Public Utilities – Water Division / Utilities Billing and Collection Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as First Billing Services. The City’s current payment and collection pages identify First Billing as the online payment agent and describe its portal for e-check/ACH, card payments, AutoPay, e-billing, PDF statements, reminders, and Text to Pay.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

559-621-6888 for the City’s automated credit/debit-card phone-payment system and utility billing customer service. Billing phone inquiries are listed Monday–Friday 8:00 a.m.–4:00 p.m., excluding City holidays; the City’s water emergency line is separate.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Fresno’s First Billing portal supports Text to Pay. A customer first registers or logs in to the official portal, chooses to receive the billing notification through text, and then can pay the full amount owed by replying to the text bill. The customer may pay immediately or select an upcoming payment date. The City’s current page does not publish a separate SMS keyword, short code, or message-rate schedule; customers should use the enrollment controls in the official First Billing account and follow the opt-out instructions presented by the provider.

Mail-in address

City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. Customers should send the bill’s payment stub with a check or certified funds. The City warns that a shutoff-warning payment should not be mailed because delivery before disconnection is not guaranteed; bring that payment to City Hall instead.

Counters, drop boxes, and office hours

The listed customer-payment counter is Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Suite 1096, Fresno, CA 93721. Counter hours are Monday–Friday 8:00 a.m.–5:00 p.m., excluding City holidays; telephone billing inquiries are generally 8:00 a.m.–4:00 p.m. The counter accepts cash, check, money order or certified funds, and credit/debit card. The City’s current payment page does not identify a separate public drop box or partner payment-center network. Water Division operations are at 1910 E. University Avenue, Fresno, CA 93703, Monday–Friday 8:00 a.m.–5:00 p.m.; that location is for water operations and leak/service support, not the published utility-bill counter.

Accepted digital instruments

What you can use online

First Billing accepts e-check/ACH from a checking account, with a $10,000 transaction limit, and major credit/debit cards through its online and automated-phone channels, with a $5,000 card transaction limit. The City’s AutoPay page lists Visa, MasterCard, American Express, Discover, or bank-account routing information. Text to Pay can charge the full amount due through the linked payment method. Apple Pay and Google Pay are not identified on the current City payment pages.

2026 transaction pricing

Convenience fees

For 2026, First Billing charges a flat $0.89 service fee for each e-check/ACH payment and a 2.3% service fee for debit/credit-card transactions, subject to the $10,000 ACH and $5,000 card transaction limits. The fees are collected by First Billing and are not forwarded to the City. PDF statement copies have no additional charge; the City’s public page does not state a separate Text to Pay surcharge beyond the underlying payment-method fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fresno Department of Public Utilities – Water Division / Utilities Billing and Collection Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →