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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Glendora Water Billing and Water Division

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Customers have 42 days from the billing date to pay. If payment is not received by 8:00 p.m. Pacific on the 42nd day, the City assesses a 10% penalty on the total outstanding balance and mails a reminder on day 43. Delinquent bills must be paid by day 60 from the billing date to avoid further penalties and water-service disconnection; postmarks are not accepted.
Late-fee rules
At 8:00 p.m. on day 42 after billing, the City assesses a 10% penalty on the total outstanding balance. A reminder is mailed on day 43. The City’s SB 998 policy permits additional delinquent penalties up to $150 if the account remains unpaid and lists the operational cutoff for payment before turnoff. The current page does not expose separate returned-check, card, or after-hours penalty amounts.
Shut-off timeline
Day 0 is the eight-week billing date. Day 42 at 8:00 p.m. is the late-fee trigger and day 43 is the reminder notice. Day 60 is the final stated date to pay the delinquent bill and avoid further penalties and water-service disconnection, subject to the City’s SB 998 notice and hardship protections. A customer may request a written payment extension before the proposed turnoff; Glendora allows two billing extensions per year and the approved extension is due two weeks from the proposed turnoff date.
Warning and notice protocol
The City mails a reminder to pay on day 43 after the 10% penalty is assessed and uses the SB 998 Utility Billing Services Policy for discontinuation notice, payment extensions, appeals, and protected customers. The reviewed page does not identify a pink notice, automated call sequence, or text-warning keyword. Customers should submit the written extension form before the proposed turnoff date and contact Water Billing promptly because the City states that postmarks do not satisfy the final payment cutoff.
Reconnection costs
The accessible Glendora billing page does not publish a current standard-hours versus after-hours reconnection dollar amount. After a water shutoff, the customer must pay the delinquent balance, penalties, and any City-established service or meter charges; call Water Billing at (626) 914-8239 for the current account-specific restoration total and scheduling. The 2026 rate schedule linked by the City should be consulted for any applicable turn-on or field-service fee.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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