City of Hayward Water System – Revenue Division / Public Works and Utilities Department
Hayward, with a small northern area served by East Bay Municipal Utility District
Population reference
EPA/SDWIS active community water system CA0110006 lists approximately 162,954 people served, including 31,996 residential metered connections, 1,928 commercial meters, 1,231 industrial meters, and 1,486 agricultural meters. The City states that its system supplies more than 95% of Hayward; some northern properties receive EBMUD water.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bimonthly for accounts receiving City water, sewer, and related emergency-services-facility-tax charges; sewer-only accounts are also described by the City as bimonthly.
- Rate structure
- Increasing block tiers by bimonthly residential consumption, plus a fixed bimonthly meter-service charge. For rates effective October 1, 2026, residential water usage is $8.50 per CCF for 1–8 CCF, $10.06 per CCF for 9–18 CCF, and $12.36 per CCF above 18 CCF; separate non-residential, irrigation, hydrant, and fireline schedules apply. One CCF is 748 gallons.
- Residential cost reference
- For a typical single-family customer using approximately 5,000–7,000 gallons per month (about 6.7–9.4 CCF monthly, or roughly 13.4–18.7 CCF per bimonthly bill), a 3/4-inch meter has a $61.14 bimonthly service charge at the October 1, 2026 rate. Water is therefore approximately $92–$128 per month before taxes or other charges, depending on consumption. Adding the standard residential sewer charge of $53.57 per month effective July 1, 2026 produces an indicative combined water/sewer total of approximately $145–$182 per month; actual bills vary by meter size, property type, usage, and any tax or emergency-facility charges.
- Wastewater and sewer calculation
- Residential sewer is a fixed monthly amount selected by property type and the amount of metered water used, rather than a separate residential winter-average formula. Effective July 1, 2026, the standard single-family or 2–4-unit residential charge is $53.57 when the unit uses more than 8 CCF; the economy tier for 5–8 CCF is $25.23, and the lifeline tier for 0–4 CCF is $13.01. Multifamily is $48.71 per unit and mobile-home service is $36.23 per unit. Non-residential customers are billed per CCF of metered water based on business classification and wastewater strength; critical users additionally pay flow, carbonaceous biochemical oxygen demand, and suspended-solids components.
- Meter reading
- Hayward uses smart meters connected to its WaterSmart customer portal. The portal provides hourly usage and leak-alert data, along with daily, weekly, monthly, and annual consumption views and budget notifications; the City’s public materials do not identify the AMI manufacturer or a route-day reading calendar. Water accounts are billed bimonthly, while the smart-meter system provides near-real-time hourly data so customers can identify continuous flow, leaks, unusually high use, and likely high bills between bills.
- New-account deposit
- The City charges an $87 Account Establishment Fee on the first bill and, when applicable, a $70 residential deposit or a non-residential deposit of at least $100. The public 2026 customer-service page does not publish a credit-check waiver, an on-time-payment deposit-return schedule, or a separate residential deposit cap; customers should ask Revenue whether the deposit applies to their account and how it is handled at closure. A hardship or low-income program may waive the administrative-hearing deposit, but that is distinct from the startup utility deposit.
- Activation or transfer fee
- Starting a regular account requires at least one business day’s advance notice and adds the $87 Account Establishment Fee to the first bill, plus any required deposit. A same-day service activation request adds $108. Requests can be submitted by the service application to HSS@hayward-ca.gov, by phone at (510) 583-4600, or in person at 777 B Street Monday–Thursday 8:00 a.m.–5:00 p.m. Service after a shutoff has separate reactivation pricing, including $142 for a same-day request and $255 for reactivation after nonpayment as listed on the current service page.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Hayward Water System – Revenue Division / Public Works and Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA0110006) ↗
Search the federal drinking-water database using public water system ID CA0110006.