Payment channels

Pay City of Huntington Beach Municipal Utility Services – Water Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud for bill payment; the City’s separate MyMeter portal is provided by Accelerated Innovations, LLC for account usage, alerts, paperless billing, and related utility features.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. As a separately published Huntington Beach payment IVR. Municipal Utility Services billing assistance is (714) 536-5919, Monday through Friday, 8:30 a.m. to 4:00 p.m.; the City’s InvoiceCloud portal is the confirmed online payment channel.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For text-to-pay enrollment. The MyMeter portal can provide water-related alerts and usage notifications, but current Huntington Beach materials do not publish a text-payment keyword, short code, or opt-in sequence.

Mail-in address

City of Huntington Beach Treasurer, 2000 Main Street, Huntington Beach, CA 92648. The current public portal does not expose a dedicated utility lockbox mailing address; customers should use the remittance address printed on the municipal utility statement or confirm the current address with Municipal Utility Services at (714) 536-5919.

Counters, drop boxes, and office hours

City Hall/Civic Center, 2000 Main Street, Huntington Beach, CA 92648. InvoiceCloud identifies City Hall payment hours as Monday through Friday, 8:00 a.m. to 5:00 p.m. Municipal Utility Services billing assistance is available Monday through Friday, 8:30 a.m. to 4:00 p.m. The current public materials do not provide a separate water-only counter or current drop-box directory.

Accepted digital instruments

What you can use online

The InvoiceCloud Huntington Beach portal accepts Visa, MasterCard, American Express, Discover, Google Pay, and eCheck/ACH. One-time online payment does not require registration; the customer needs the customer number and account number. MyMeter also supports registered account management, paperless billing, usage tracking, and alerts.

2026 transaction pricing

Convenience fees

A 3.00% convenience fee applies to all online credit/debit transactions, effective July 1, 2024 and still stated on the current 2026 portal. There is no eCheck/ACH transaction fee for online payments. Returned or rejected payments are charged $25 for the first occurrence and $35 for subsequent occurrences.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Huntington Beach Municipal Utility Services – Water Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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