Payment channels

Pay City of Lincoln, California Utility Billing – Water, Wastewater and Solid Waste

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Payments, linked from the City of Lincoln’s official utility portal.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

916-434-2430 for Utility Billing. The city’s current public pages do not publish a separate automated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No confirmed City of Lincoln text-to-pay keyword or SMS payment enrollment workflow is published. Customers can use the new Municipal Online Payments portal, eCheck, paper check, or bank bill pay; text alerts are not documented as a payment channel.

Mail-in address

City of Lincoln Utility Billing, 600 6th Street, Lincoln, CA 95648. The city identifies this as the Utility Billing and City Hall address; customers should use the remittance address printed on the bill when mailing checks.

Counters, drop boxes, and office hours

Utility Billing is on the first floor of City Hall, 600 6th Street, Lincoln, CA 95648. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., closed on city holidays. Paper checks can also be dropped off; the reviewed pages do not list every drop-box location or accepted counter tender.

Accepted digital instruments

What you can use online

The city’s new Municipal Online Payments portal accepts eCheck and credit/debit-card payments. Credit and debit cards incur the processor fee; paper check and bank bill pay are alternatives. Apple Pay and Google Pay are not identified.

2026 transaction pricing

Convenience fees

3% of credit-card payments with a $2.50 minimum. The city states that eCheck through the online portal, paper check, and bank bill pay avoid the card fee; processor fees are retained by the processor rather than the city.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lincoln, California Utility Billing – Water, Wastewater and Solid Waste and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →