Payment research · dataset 2026.08
Payment options for City of Modesto Utilities Department – Utility Billing and Water Services
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- SpryPoint; the City’s 2026 implementation uses SpryPoint utility billing software and SpryWallet as the payment gateway.
- Phone payment number
- (209) 577-5395, option 4. The automated system is available seven days a week except normal overnight maintenance, usually 1:30–5:30 a.m.; it supports account balance, payment, billing history, and card payment functions in English and Spanish.
- Mail-in payment address
- City of Modesto – Collections Division, P.O. Box 767, Modesto, CA 95353. The City’s payment and delinquency pages identify this Revenue Collections address for mailed applications and collection correspondence; customers should use the remittance address printed on the current statement when mailing a payment.
- In-person payment
- Customer service payments are accepted at 1010 Tenth Street, 2nd Floor, Suite 2100, Modesto, CA 95354, Monday through Friday 8:30 a.m.–4:30 p.m., excluding holidays. A drop box is located outside City Hall near the 11th Street entrance and another is inside City Hall on the second-floor Suite 2100 customer-service lobby. The public payment page does not provide a complete current counter-instrument matrix; the City’s public payment materials identify card, ACH, and automated payment options, while payments submitted after a final delinquency notice cannot be made by check. Confirm current counter acceptance with (209) 577-5395 before relying on a particular instrument.
- Digital payment methods
- The current portal supports recurring credit/debit-card payments and automatic bank drafts from checking or savings accounts (ACH); the City’s AutoPay instructions list Visa, MasterCard, Discover, and a digital-wallet option. The IVR page specifically lists Visa, MasterCard, and Visa/MasterCard-branded debit cards. The portal also supports one-time online payments, but the live payment screen’s complete wallet/card-brand matrix is not exposed in the public help page.
- Online convenience fees
- The City states that its 2.4% credit-card service fee does not apply when paying for a City utility service. The current 2026 utility portal pages do not publish a separate ACH/e-check fee; no online convenience fee is publicly stated for utility payments.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Modesto Utilities Department – Utility Billing and Water Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA5010010) ↗
Search the federal drinking-water database using public water system ID CA5010010.