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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Modesto Utilities Department – Utility Billing and Water Services

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The bill is due on the 25th, with a grace period through the last day of that billing month. This is normally about 3–6 calendar days depending on the month, rather than a fixed number of days.
Late-fee rules
If payment is not received by the end of the billing month, Modesto applies a late charge of $10.00 or 1.5% of the delinquent balance, whichever is greater. The published delinquent-account schedule also lists a $37.25 collection fee when an account is referred for collection, a $10.00 disconnect-notice fee, a $42.50 disconnect fee, a $42.50 standard reconnect fee, a $60.00 after-hours reconnection fee, and a $25.00 returned-payment fee; subsequent returned items within a 12-month period are listed by the FAQ as $35.00 each.
Shut-off timeline
Bills become delinquent at the end of the billing cycle if unpaid. A delinquent notice is mailed when charges are 60 days or more delinquent and allows 14 days for payment to avoid disconnection; after that notice period the City may disconnect service if the entire noticed balance and applicable fees are not paid. Payments made before 2:00 p.m. and verified by Revenue Collections can qualify for same-day restoration; payments after 2:00 p.m. restore on the following business day. The City does not publish a single absolute calendar day for the physical shutoff beyond this 60-day notice trigger plus the 14-day warning period.
Warning and notice protocol
The City mails a delinquent/final notice once the balance reaches at least 60 days delinquent, allowing 14 days for receipt of the full amount before disconnection. Once a final notice has been mailed, checks are not accepted for that account; the entire balance on the notice must be paid. Customers may request an online extension on a Discount Notice through the 2026 portal, and the account may accrue a disconnect-notice fee. The public policy does not describe automated calls, SMS shutoff warnings, door hangers, or a separate colored-paper notice.
Reconnection costs
The published fee schedule lists $42.50 for standard reconnection and $60.00 for after-hours reconnection. Same-day restoration requires payment before 2:00 p.m. and verification by a Revenue Collections and Compliance representative; after 2:00 p.m., service is restored the next business day. All delinquent balances and applicable fees must be paid, and tampering or unauthorized reconnection can add illegal-on, broken-lock, tamper, or actual-cost charges.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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