Municipal Department
City of Mountain View Utility Billing / Public Services Division
Serving Mountain View, Santa Clara County, California
Population served
81,501 people
State system code
FIPS 06
Billing frequency
Every other month for the previous two months of water, wastewater, and trash services; the city bills bimonthly even though the published rates are monthly rates.
Provider briefing
How this utility’s billing works
City of Mountain View Utility Billing / Public Services Division operates as a municipal department serving Mountain View, Santa Clara County, California. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers by billing units, with one CCF equal to 748 gallons, plus a monthly meter charge. The latest city rate notice states FY2026-27 rates effective July 1, 2026; the FY2025-26-to-FY2026-27 sample for a typical single-family home using 7 CCF is $87.54 monthly for water. The detailed webpage tiers are $8.05 per CCF for the first 3 CCF, $9.29 for more than 3 through 13 CCF, and $14.49 above 13 CCF, with a $21.25 monthly 5/8-inch meter charge on the prior published schedule.. Bills are generated every other month for the previous two months of water, wastewater, and trash services; the city bills bimonthly even though the published rates are monthly rates., and a typical residential cost reference is The city's FY2026-27 notice gives a typical single-family monthly water charge of $87.54 at 7 CCF, with sewer $61.50 and trash $53.30, for a total monthly utility sample of $202.34. A 5,000-7,000-gallon assumption is approximately 6.68-9.36 CCF per month, so the 7-CCF sample is a reasonable published benchmark rather than an individualized quote.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is a flat monthly rate per dwelling unit, not a winter-average percentage of intake. The FY2026-27 notice gives $61.50 per month effective July 1, 2026; the prior published schedule listed $57.75. Commercial sewer uses class-specific volumetric charges and minimums.
Meter and infrastructure notes
Mountain View provides water-usage history online and has a WaterInsight leak/usage program, but the reviewed billing pages do not specify the meter technology, AMI/AMR deployment, or fixed transmission cadence.
Emergency water support
Report a leak or water emergency
650-903-6329 to report water main breaks and sewer overflows; the city says it responds at all hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Mountain View, Santa Clara County, California
City of Mountain View Utility Billing / Public Services Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.