Payment channels

Pay City of San Bernardino Municipal Water Department (SBMWD)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as OnlineBiller for account access and bank-account QuickPay; ACI Payments, Inc. for credit/debit online and telephone payments. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-877-238-6048 is the ACI Payments telephone route published by SBMWD for online/telephone card and utility-deposit payments. Customer-service account questions and service arrangements use (909) 384-5095 during Monday–Thursday 8:00 a.m.–5:00 p.m. and Friday 8:00 a.m.–4:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

SBMWD’s current payment pages do not publish a dedicated text-to-pay keyword or short code. The utility’s AMI program may send unusual-use alerts by email, text message, or phone call to customers with upgraded meters, but those alerts are informational and do not constitute payment authorization. Customers should enroll through OnlineBiller for e-billing, paperless notices, and bank-account autopay rather than respond to an unverified payment text.

Mail-in address

San Bernardino Municipal Water Department (SBMWD), P.O. Box 710, San Bernardino, CA 92402. The utility instructs customers to return the bill stub, make checks payable to SBMWD, and ensure payment is received by the due date; the postmark is not treated as the receipt date. SBMWD specifically warns customers not to mail past-due payments and not to send cash by mail.

Counters, drop boxes, and office hours

The SBMWD Customer Service office is at 1350 South E Street, San Bernardino, CA 92408. Lobby and call-center hours are Monday through Thursday 8:00 a.m.–5:00 p.m. and Friday 8:00 a.m.–4:00 p.m. In-office payments are cash, cashier’s check, check, or money order; the office does not accept credit/debit cards at the counter. An after-hours payment depository is on the south side of the Customer Service building, and deposits made after 7:00 a.m. are processed the next business day. OnlineBiller bank-account payments, ACI card payments, and the printed mail address are the other published channels.

Accepted digital instruments

What you can use online

OnlineBiller supports one-time bank-account payments and recurring bank-draft/autopay, with no fee for the e-check/online QuickPay route. ACI Payments supports online and telephone credit/debit-card payments and identifies Visa, MasterCard, American Express, and Discover. OnlineBiller also provides bill viewing, paperless billing, emailed notifications, and multi-account access. ACI card payments are separate from the free bank-account payment route.

2026 transaction pricing

Convenience fees

The SBMWD payment page states that ACI Payments charges a $3.25 processing fee for each credit/debit transaction over the internet or telephone. One-time OnlineBiller e-check/bank-account QuickPay payments have no fee, and the department’s automatic bank payment is free. The $3.25 card fee applies to ordinary bill and deposit card transactions; delinquent accounts may be restricted to cash, cashier’s check, money order, or the designated ACI card route.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of San Bernardino Municipal Water Department (SBMWD) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →