Payment research · dataset 2026.08
Payment options for City of San Bernardino Municipal Water Department (SBMWD)
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- OnlineBiller for account access and bank-account QuickPay; ACI Payments, Inc. for credit/debit online and telephone payments
- Phone payment number
- 1-877-238-6048 is the ACI Payments telephone route published by SBMWD for online/telephone card and utility-deposit payments. Customer-service account questions and service arrangements use (909) 384-5095 during Monday–Thursday 8:00 a.m.–5:00 p.m. and Friday 8:00 a.m.–4:00 p.m.
- Pay-by-text
- SBMWD’s current payment pages do not publish a dedicated text-to-pay keyword or short code. The utility’s AMI program may send unusual-use alerts by email, text message, or phone call to customers with upgraded meters, but those alerts are informational and do not constitute payment authorization. Customers should enroll through OnlineBiller for e-billing, paperless notices, and bank-account autopay rather than respond to an unverified payment text.
- Mail-in payment address
- San Bernardino Municipal Water Department (SBMWD), P.O. Box 710, San Bernardino, CA 92402. The utility instructs customers to return the bill stub, make checks payable to SBMWD, and ensure payment is received by the due date; the postmark is not treated as the receipt date. SBMWD specifically warns customers not to mail past-due payments and not to send cash by mail.
- In-person payment
- The SBMWD Customer Service office is at 1350 South E Street, San Bernardino, CA 92408. Lobby and call-center hours are Monday through Thursday 8:00 a.m.–5:00 p.m. and Friday 8:00 a.m.–4:00 p.m. In-office payments are cash, cashier’s check, check, or money order; the office does not accept credit/debit cards at the counter. An after-hours payment depository is on the south side of the Customer Service building, and deposits made after 7:00 a.m. are processed the next business day. OnlineBiller bank-account payments, ACI card payments, and the printed mail address are the other published channels.
- Digital payment methods
- OnlineBiller supports one-time bank-account payments and recurring bank-draft/autopay, with no fee for the e-check/online QuickPay route. ACI Payments supports online and telephone credit/debit-card payments and identifies Visa, MasterCard, American Express, and Discover. OnlineBiller also provides bill viewing, paperless billing, emailed notifications, and multi-account access. ACI card payments are separate from the free bank-account payment route.
- Online convenience fees
- The SBMWD payment page states that ACI Payments charges a $3.25 processing fee for each credit/debit transaction over the internet or telephone. One-time OnlineBiller e-check/bank-account QuickPay payments have no fee, and the department’s automatic bank payment is free. The $3.25 card fee applies to ordinary bill and deposit card transactions; delinquent accounts may be restricted to cash, cashier’s check, money order, or the designated ACI card route.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of San Bernardino Municipal Water Department (SBMWD) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.