Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Santa Ana Municipal Utility Services – Water Utility
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The Santa Ana ordinance states that water and related municipal utility charges are due 14 days from the billing-statement date, with the next business day used when the 14th day falls on a weekend, holiday, or City Hall closure. A 10% penalty is assessed on unpaid statement charges, fees, and penalties 30 days after the statement date.
- Late-fee rules
- A penalty of 10% is assessed on the unpaid balance of unsatisfied municipal utility statement charges, fees, and penalties 30 days after the billing-statement date. The ordinance then requires a delinquency notice and authorizes additional turn-off, turn-on, meter-reset, meter-trip, tag, field-collection, and returned-payment fees. A dishonored payment may restrict future payments to credit card, cashier’s check, money order, or cash and may add a return-payment service fee.
- Shut-off timeline
- The published sequence is: statement issued; payment due 14 days later; unpaid charges receive the 10% penalty at 30 days after the statement date; a delinquency notice is mailed to the service address and any different mailing address; the notice advises that service may be discontinued if the balance remains unpaid after 60 days from the due date; two business days before the intended turnoff, the City affixes a nonpayment discontinuance tag and assesses a tag fee; service may then be discontinued if the notice deadline is not met. The meter may be removed after seven days turned off.
- Warning and notice protocol
- Santa Ana mails a delinquency notice to the service and mailing addresses, describes the 60-day-from-due-date residential threshold, and must comply with California’s Water Shutoff Protection Act. If a written notice is returned undeliverable, the City must attempt additional contact as required by state law. Two business days before the intended turnoff, the City affixes a discontinuance tag at the premises and adds the authorized tag fee. The public ordinance does not publish a guaranteed automated-call or SMS cadence.
- Reconnection costs
- The ordinance authorizes a meter turn-on fee and turn-off fee for each field trip, a special after-hours or holiday turn-on/turn-off fee, meter removal and resetting charges after prolonged shutoff, and a meter-read trip fee. The retrieved public ordinance delegates the current dollar amounts to City Council resolution rather than displaying them; customers must confirm the 2026 schedule with Municipal Utility Services. Service remains off until charges, penalties, and required fees are paid unless a documented change of ownership qualifies for an exception.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Santa Ana Municipal Utility Services – Water Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA3010038) ↗
Search the federal drinking-water database using public water system ID CA3010038.