Municipal Department
City of South Pasadena Water Division
Serving City of South Pasadena municipal water service area, Los Angeles County; active CWS PWS CA1910154
Population served
25,329 people served by active PWS CA1910154 according to California SDWIS, with approximately 5,676 residential and 471 commercial metered records. The City uses Graves and Wilson wells, Metropolitan treated water, and an interconnection with Pasadena Water and Power.
State system code
FIPS 06
Billing frequency
Bi-monthly. South Pasadena’s current rate notification publishes bi-monthly tier allocations and fixed charges; the bill period and due date on the MuniBilling invoice control.
Provider briefing
How this utility’s billing works
City of South Pasadena Water Division operates as a municipal department serving City of South Pasadena municipal water service area, Los Angeles County; active CWS PWS CA1910154. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Bi-monthly increasing-block water rate with fixed meter service charge and efficiency fee. The City’s published 2023 schedule lists Tier 1 at $3.75, Tier 2 at $4.72, Tier 3 at $5.53, and a $0.14 efficiency fee, with tier allocations based on meter size. Current 2026 charges should be confirmed in the adopted rate schedule.. Bills are generated bi-monthly. south pasadena’s current rate notification publishes bi-monthly tier allocations and fixed charges; the bill period and due date on the munibilling invoice control., and a typical residential cost reference is Using the City’s published schedule as a directional estimate, a 3/4-inch account using 5,000–7,000 gallons per month is approximately $120–$150/month water-only equivalent because the fixed bi-monthly meter service charge is $94.28 and the first 15 HCF per bi-monthly period are in Tier 1; actual 2026 rates, usage allocation, and billing period control.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
South Pasadena publishes a sewer charge separately from water: the 2023 schedule lists a $30.45 single-family fixed charge per EDU per bi-monthly bill and a $2.01/HCF commercial flow charge. The reviewed materials do not state a residential winter-average formula; the fixed residential EDU charge is the documented ordinary residential structure.
Meter and infrastructure notes
The reviewed South Pasadena pages do not identify an AMI vendor or exact route schedule. The system is metered and billed bi-monthly; customers should use MuniBilling’s account records and contact the Water Division for individual meter or reading questions.
Emergency water support
Report a leak or water emergency
For water emergencies after hours or on holidays, call South Pasadena Police Department Dispatch at (626) 403-7297. During regular service hours, water service requests use (626) 403-7370 and billing questions use MuniBilling (877) 583-7933 or City Finance (626) 403-7250.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of South Pasadena municipal water service area, Los Angeles County; active CWS PWS CA1910154
City of South Pasadena Water Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.