Payment channels

Pay City of Tulare Utility Billing / Water and Wastewater Collections Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud, identified by the City as the provider of its improved online utility-bill payment system.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

559-684-4260, option 1 for the automated phone-payment path.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No text-to-pay keyword, shortcode or opt-in sequence was published on the reviewed Tulare Utility Billing page. The City does offer automatic payment by ACH bank account or credit/debit card through its online payment system.

Mail-in address

City of Tulare, 411 E. Kern Avenue, Tulare, CA 93274.

Counters, drop boxes, and office hours

Payments are accepted at the City Hall payment windows, 411 E. Kern Avenue, Tulare, CA 93274, Monday-Friday 8:00 a.m. to 5:00 p.m. with City-observed holidays excluded; the current billing page describes walk-in service on the first floor until 4:00 p.m. Two secure drop boxes are available, one inside City Hall beside the payment windows and one outside behind City Hall. Drop boxes accept checks or money orders only; deposits are credited the next business day, except due-date deposits made before 5:00 p.m., which are credited the same day. Accepted counter instruments are cash, check, money order, credit/debit card, Apple Pay and Google Pay; American Express is not accepted.

Accepted digital instruments

What you can use online

Online and phone payments accept credit or debit cards with no fee, and automatic payments can be set up from an ACH bank account or a credit/debit card. In-person windows also accept Apple Pay and Google Pay; American Express is excluded.

2026 transaction pricing

Convenience fees

The City states that there are no fees for paying online or by phone with a credit or debit card. The reviewed page does not identify a separate ACH convenience charge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Tulare Utility Billing / Water and Wastewater Collections Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →