Payment channels

Pay City of Turlock Water, Sewer & Garbage Service – Accounts Receivable and Municipal Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies – Municipal Online Services.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(209) 668-5570, option 1, 24-hour automated phone payments. The City also identifies the same Accounts Receivable number for 24/7 telephone payment using a credit card or checking account.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current Turlock billing and Tyler portal pages document paperless billing, automatic monthly payments, and hourly/daily/monthly usage viewing, but no text-to-pay keyword, SMS short code, or customer enrollment procedure.

Mail-in address

City of Turlock, P.O. Box 1230, Suisun City, CA 94585-1230. Checks should be payable to City of Turlock and include the City utility account number.

Counters, drop boxes, and office hours

Accounts Receivable is at 156 S. Broadway, Suite 114, Turlock, CA 95380-5454, Monday–Friday 8:00 a.m.–5:00 p.m. The City identifies 24-hour drop boxes at 156 S. Broadway; payments dropped before 4:00 p.m. are posted the same day. Municipal Services for water and sewer operational matters is at 156 S. Broadway, Suite 270, Monday–Friday 8:00 a.m.–5:00 p.m. The public payment page does not enumerate a full staffed-counter instrument list, but check payments, online/card/eCheck payments, and the drop boxes are documented.

Accepted digital instruments

What you can use online

The Tyler portal lists Visa, Mastercard, Discover, and eCheck. The City also accepts credit-card or checking-account payments through its 24-hour telephone system, and supports automatic monthly payments and paperless billing. The current public portal does not list Apple Pay, Google Pay, PayPal, or Venmo.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The public 2026 portal and billing pages confirm the available payment instruments but do not state an online card percentage, flat convenience charge, or eCheck fee. The 24-hour phone payment channel is documented as available by credit card or checking account, but no separate current fee is displayed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Turlock Water, Sewer & Garbage Service – Accounts Receivable and Municipal Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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