A high water bill may have a path to review

Provider-specific review

What the public record says about a leak adjustment

CCWD’s Leak Adjustment program requires the customer to submit an online request or mail a letter describing how and when the leak occurred, when it was repaired, the account number, and a daytime phone number. Attach proof of repair such as a plumber’s invoice or parts receipt; if the customer or another person made the repair with parts already on hand and has no receipt, the customer must state that in the form or letter. Mail requests go to CCWD, Attn: Leak Adjustment, 1331 Concord Avenue, Concord, CA 94520. CCWD aims to send a written response within 15 business days from the date of the next bill and commonly applies a credit after the next bill; the District tells customers to pay the current bill in full to avoid late penalties. After investigation, CCWD may credit up to 50% of the quantity charge attributable to excess use above normal use; Lifeline participants may receive a 100% credit on excess quantity billed. CCWD must find that the meter was accurate, there was no intentional/negligent misuse or tampering, the customer promptly investigated and repaired the leak beyond the delivery point, and there was no adjustment during the prior 24 months. Normal use is generally the representative average from the same billing period or periods in the preceding two years. The credit cannot cover non-quantity charges, may cover no more than four months/two billing periods, cannot cover bills older than one year, and is limited to one adjustment in any 24-month period; CCWD states the determination is discretionary with no right of appeal.