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Payment research · dataset 2026.08

Payment options for Contra Costa Water District (CCWD)

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
VertexOne / My Water Report. CCWD’s current login page states that My Water Report is a service offered by CCWD and powered by VertexOne; the current portal supports bill payment, usage history, contact updates, paperless billing, and high-use/leak alerts.
Phone payment number
877-506-3121 for one-time payment by credit or debit card, in English or Spanish. General customer service is 925-688-8000, with customer-service hours listed as 7:30 a.m.–5:00 p.m.; the current public payment page does not identify a separate phone-payment surcharge.
Mail-in payment address
Contra Costa Water District, P.O. Box 1430, Suisun City, CA 94585-4430. Customers should detach the payment coupon and use the return envelope or mail a check to this address. The current public page does not list cash as a mail payment method.
In-person payment
CCWD’s cashier processes payments at the District office, 1331 Concord Avenue, Concord, CA 94520, Monday–Friday from 8:00 a.m. to 5:00 p.m. An outside drop box at the same 1331 Concord Avenue location is available 24 hours a day, seven days a week; customers should use the payment coupon and check or money order and should not leave cash. The District’s current public payment page does not list additional staffed customer-payment centers or partner pay stations. General customer service is available at 925-688-8000, and the office’s customer-service page lists 7:30 a.m.–5:00 p.m. telephone support.
Digital payment methods
My Water Report accepts online credit-card payment; CCWD separately publishes a one-time credit/debit-card IVR at 877-506-3121. EasyPay is a no-additional-fee automatic draft from a designated checking account for treated-water customers; enrollment requires the application and an original voided check. The current CCWD pages do not identify Apple Pay, Google Pay, ACH guest pay, or a specific card-brand list, so those methods are not publicly documented unless shown at checkout.
Online convenience fees
The CCWD payment page labels EasyPay and online payments as no-fee payment options. EasyPay has no additional fee; the current public page does not publish a separate 2026 surcharge for online credit-card payment or the 877-506-3121 credit/debit IVR. Any third-party fee displayed at checkout should be treated as account-specific and verified before submission.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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