Delinquency research · dataset 2026.08
Shut-off and delinquency information for Contra Costa Water District (CCWD)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 30 days from the original statement date before the published late-fee trigger. CCWD states that an unpaid balance past 30 days from the original statement date is charged a 3% late fee. CCWD separately defines an account as delinquent when payment has not been received within 60 days from the statement date.
- Late-fee rules
- CCWD charges a 3% late fee on unpaid water-bill balances that remain past 30 days from the original statement date. At 60 days from the statement date, the bill becomes delinquent and continues to incur late fees; returned payments can incur an insufficient-funds charge, although the current public payment page does not state its exact dollar amount. The late fee is distinct from collection, service-disconnection, restoration, new-account, or account-specific construction charges.
- Shut-off timeline
- Day 0 is the original statement date. If the balance remains unpaid after 30 days, CCWD applies the 3% late fee. At 60 days from the statement date, the account is delinquent. CCWD sends written reminder notices and, if needed, a notice of intent to disconnect for failure to pay. If the customer does not pay after the final warning, service is discontinued. The public page does not promise a fixed number of calendar days between the final warning and field disconnection; an outside collection agency may receive the balance if CCWD cannot collect it. Reestablishing service requires all outstanding balances and the published reestablishment charges.
- Warning and notice protocol
- CCWD states that written reminder notices are sent during delinquency and that a notice of intent to disconnect is sent when necessary. A final warning precedes discontinuation if the account remains unpaid. The current public pages do not identify a special paper color, automated-call sequence, door hanger, text warning, or fixed notice lead time beyond the 30-day late-fee and 60-day delinquency milestones. Customers with notice or credit questions are directed to 925-688-8040; payment-assistance questions can be directed to 925-688-8000 or the District’s Lifeline program.
- Reconnection costs
- After a nonpayment discontinuation, CCWD may require a $50 minimum refundable deposit after satisfactory credit is reestablished, a $74 collection fee consisting of $37 to turn water off and $37 to turn it back on, and payment of all outstanding balances. For an ordinary start where water is off, CCWD states that weekday service during regular working hours has no turn-on charge, while a weekend, holiday, or after-hours turn-on incurs an overtime charge; the current public account page does not publish that overtime dollar amount. The exact $74 reestablishment charge is not an online-versus-after-hours rate and should not be described as an after-hours price.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Contra Costa Water District (CCWD) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA0710003) ↗
Search the federal drinking-water database using public water system ID CA0710003.