Notice and timing
How delinquency is handled
Grace period after the due date
30 days from the original statement date before the published late-fee trigger. CCWD states that an unpaid balance past 30 days from the original statement date is charged a 3% late fee. CCWD separately defines an account as delinquent when payment has not been received within 60 days from the statement date.
Late-fee calculation
CCWD charges a 3% late fee on unpaid water-bill balances that remain past 30 days from the original statement date. At 60 days from the statement date, the bill becomes delinquent and continues to incur late fees; returned payments can incur an insufficient-funds charge, although the current public payment page does not state its exact dollar amount. The late fee is distinct from collection, service-disconnection, restoration, new-account, or account-specific construction charges.
Disconnection timeline
Day 0 is the original statement date. If the balance remains unpaid after 30 days, CCWD applies the 3% late fee. At 60 days from the statement date, the account is delinquent. CCWD sends written reminder notices and, if needed, a notice of intent to disconnect for failure to pay. If the customer does not pay after the final warning, service is discontinued. The public page does not promise a fixed number of calendar days between the final warning and field disconnection; an outside collection agency may receive the balance if CCWD cannot collect it. Reestablishing service requires all outstanding balances and the published reestablishment charges.