Delinquency research · dataset 2026.08
Shut-off and delinquency information for Desert Water Agency (DWA)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days after mailing under the residential discontinuation policy before a bill is due; a second bill/shutoff notice is generally issued about 30 days later when the prior bill remains unpaid. The current public 2026 HTML pages do not state a separate numeric late-fee grace period beyond that policy sequence.
- Late-fee rules
- The DWA-linked residential policy describes a first bill followed approximately 30 days later by a second bill with a late fee and shutoff notice if the first remains unpaid. DWA's published billing-process material also states that a late fee may be waived on first request for a customer in good standing for two years. The current 2026 public page does not expose the exact late-fee dollar or percentage, so customers should confirm it on the current bill or with 760-323-4971.
- Shut-off timeline
- Bills are due 15 days after mailing. If the first monthly bill is unpaid, DWA's linked residential policy/process sends a second bill with a late fee and shutoff notice about 30 days later; service is shut off on the date specified on that notice unless the balance is paid or a payment plan is in place. A customer with a recurring shutoff history may receive a door tag 24-48 hours before shutoff. The current public policy does not state a separate after-hours field-disconnection calendar.
- Warning and notice protocol
- DWA uses a mailed second bill/shutoff notice describing the payment deadline, customer-assistance options, and payment-plan path. Customers with a history of repeated shutoffs may also receive a door tag 24-48 hours before the service date. The agency's current 2026 policy page publishes the policy in multiple languages and permits a written bill dispute submitted two business days before shutoff to pause the shutoff while the dispute is reviewed.
- Reconnection costs
- DWA's published billing-process material lists a $70 reconnection fee during ordinary service and $150 after hours, with service restored after payment in full or a signed payment plan. Because the accessible fee language is in a prior billing-process document rather than the current rates HTML, customers should confirm the 2026 amount with 760-323-4971 before paying.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Desert Water Agency (DWA) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.