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Payment research · dataset 2026.08

Payment options for East Bay Municipal Utility District (EBMUD) – Water and Wastewater Systems

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Phone payment number
1-888-963-0909 for ordinary EBMUD customer bill payments by automated phone service; the separate 1-855-880-3373 number is only for trucked-waste/resource-recovery payments and should not be used for a standard water account.
Pay-by-text
EBMUD’s current account instructions say that a customer must create and activate an EBMUD ID, link the 11-digit account number and last name or company name, sign in, choose Go Paperless, and enroll in paperless billing; after that enrollment, EBMUD lists pay by text as an available account feature. The current public instructions do not expose a short code, enrollment keyword, message cadence, or exact reply sequence, so those operational SMS details are not publicly documented and should be confirmed inside the authenticated account. EBMUD separately supports email/text due-date and leak alerts.
Mail-in payment address
EBMUD Payment Center, P.O. Box 51191, Los Angeles, CA 90051-5491. Mail payments are processed the next business day after receipt; checks and money orders are accepted, while cash is not accepted through this remittance address.
In-person payment
EBMUD’s 375 11th Street, Oakland, CA 94607 administration building is not a counter pay station. The official locator lists check/money-order drop boxes at the Admin Building outside location, 375 11th Street, available 24 hours a day seven days a week; the Admin Building lobby location at 375 11th Street, Monday–Friday 8:00 a.m.–4:30 p.m. with daily pickup; and the Adeline Maintenance Center, 1100 21st Street, Oakland, Monday–Friday 8:00 a.m.–4:30 p.m. with daily pickup. The same locator lists no-fee authorized MoneyGram pay stations, cash only, with payee code 11628; checks and money orders are not accepted there, change may not be available, and a customer whose account is past due or shut off must call 1-866-403-2683 with the payment reference number. Current listed stations include Alameda (Longs/CVS, 2314 Santa Clara Ave.; Lucky, 815 Marina Village Pkwy.); Berkeley (Longs/CVS, 1451 Shattuck Ave.; Ace Cash Express, 2005 San Pablo Ave.; CVS, 2655 Telegraph Ave.); Castro Valley (Lucky, 3443 Castro Valley Blvd.; Longs/CVS, 3667 Castro Valley Blvd.); El Cerrito (Lucky, 1000 El Cerrito Plaza); Hayward (Ace, 27300 Hesperian Blvd.; Las Montanas Supermarket, 20800 Mission Blvd.; Lucky, 22555 Mission Blvd.); Hercules (Lucky, 1590 Sycamore Ave.); Lafayette (Longs/CVS, 3625 Mt. Diablo Blvd.); Oakland (Longs/CVS, 175 41st St.; Ace, 2700 San Pablo Ave.; Check Center, 302 E. 18th St.; Savemore Market, 4219 Park Blvd.; Mi Carnal Market, 2755 Foothill Blvd.; Ace, 3229 International Blvd.; Fryda’s International Design, 3280 International Blvd.; Longs/CVS, 3320 Fruitvale Ave.; Longs/CVS, 4100 Redwood Rd.; Gazzalis Supermarket, 7000 Bancroft Ave.; Low Fee Check Cashing, 9818 International Blvd.); Pinole (Food Maxx, 1370 Fitzgerald Dr.; Lucky, 1530 Fitzgerald Dr.; Longs/CVS, 1617 Canyon Dr.); Richmond (Wal-Mart, 1400 Hilltop Mall Rd.; Ace, 2300 Cutting Blvd.; Super Mercado La Raza, 705 23rd St.); San Leandro (Long/CVS, 1550 E. 14th St.; Wal-Mart, 1919 Davis St.; Lucky’s, 1300 Fairmont Dr.; Telexpress, 1793 E. 14th St.; Mi Rancho Supermarket, 15850 E. 14th St.; Wal-Mart, 15555 Hesperian Blvd.; Long/CVS, 699 Lewelling Blvd.); San Lorenzo (Lucky, 15840 Hesperian Blvd.); San Pablo (Las Montanas Supermarket, 13901 San Pablo Ave.; Food Maxx, 13220 San Pablo Ave.); San Ramon (Wal-Mart, 9100 Alcosta Blvd.; Longs/CVS, 2455 San Ramon Valley Blvd.); and Walnut Creek (Longs/CVS, 1960 Tice Valley Blvd.; 1123 S. California Blvd.; and 738 Bancroft Rd.). Store hours vary by location and may be shorter than the host store’s hours, so the customer should call ahead. EBMUD’s customer-service desk is available at 375 11th Street Monday–Friday 8:00 a.m.–4:30 p.m. for account help, but the office itself is not a pay station.
Digital payment methods
EBMUD’s online account supports no-fee online payments and automatic bank-account payments; its published telephone channel accepts credit card, debit card, or e-check. The current public payment pages do not identify card-brand restrictions beyond those instruments and do not list Apple Pay or Google Pay. Cash is limited to the no-fee MoneyGram pay stations and is not accepted by mail.
Online convenience fees
EBMUD’s ordinary phone payment channel lists a $3.50 transaction fee, determined by a third-party service provider. The current EBMUD account instructions state that enrolled paperless customers can make online payments without a fee. No separate 2026 online card or e-check surcharge is published on the current online payment page.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Payment platform

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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