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Delinquency research · dataset 2026.08

Shut-off and delinquency information for East Bay Municipal Utility District (EBMUD) – Water and Wastewater Systems

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Shut-off timeline
For single-family residential accounts, the July 1, 2026 Section 15A policy says service will not be interrupted until the payment has been delinquent for at least 60 days after the due date. A tenant account holder may first receive a flow restrictor delivering approximately 0.5 gallon per minute for drinking, cooking, and sanitation when the bill is unpaid by the due date, the account holder is unresponsive, or a payment plan is defaulted. Service may be discontinued if a tenant fails to contact EBMUD within 90 days after flow-restrictor installation to address arrears, or if the account has had a flow restrictor within the preceding 12 months, subject to the policy’s additional conditions. Owner-occupied and other owner-responsible cases may be handled through property liens rather than immediate physical shutoff. The exact field date is account-specific because payment arrangements, medical certification, CAP status, and collection response can stop or change the sequence.
Warning and notice protocol
EBMUD’s current single-family policy requires a written notice at least 15 business days before a nonpayment interruption, mailed to the named customer and also to the occupant when the account address differs from the service address. At least 48 hours before the planned interruption, EBMUD must attempt to reach the named customer or an adult at the premises by telephone or in person; if unsuccessful, staff leave a final written service-interruption notice and a copy of Section 15A at the premises. The policy also provides payment extensions, alternative schedules generally amortized within 12 months unless undue hardship justifies longer treatment, CAP and medical-certification protections, and additional final-notice periods after a failed written arrangement. EBMUD’s payment page tells customers to call 1-866-403-2683 about a 48-hour notice or same-day restoration.
Reconnection costs
Effective July 1, 2026, EBMUD lists a $50 service-interruption or restoration charge when service is shut off for nonpayment or restored after payment during regular office hours. Restoration between 5:00 p.m. and 8:00 a.m., on Saturday, Sunday, or on a holiday is $93. An additional $86 S-lock charge or $568 meter-plug charge can apply for nonpayment or unauthorized use, and an additional field stop is $50. A returned payment is $25. These charges are separate from the unpaid bill and any account-specific lien or collection costs.

Documentation context

3 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Partial public detail found

3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

60%

Details not confirmed in the reviewed public material

  • Grace period
  • Late-fee rules

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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