Payment channels

Pay Fairfield Municipal Utilities - Water Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SilverBlaze (MyFMU). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(866) 207-6045; customers need a payment method and account number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. MyFMU offers a mobile app, paperless billing, autopay, and usage monitoring, but the reviewed Fairfield pages do not publish a text-to-pay keyword or SMS enrollment flow.

Mail-in address

City of Fairfield, 1000 Webster Street, Fairfield, CA 94533. Customers are instructed to use the envelope provided with the bill; checks may also be deposited in the Fairfield Municipal Utility blue payment drop box.

Counters, drop boxes, and office hours

City Hall payment kiosk (JACK) outside City Hall at 1000 Webster Street, Fairfield, CA 94533, open 24/7. The blue water-payment drop box is along the curb in the center of the Webster Street parking lot in front of the Police building; payments deposited before 7:00 a.m. post the same business day. Cash payments can also be made at Fairfield 7-Eleven and CVS locations using the printed bill barcode, but those retailers add their own convenience fees. The City Hall kiosk accepts cash and credit card, and checks can be placed in the designated drop box/kiosk workflow.

Accepted digital instruments

What you can use online

MyFMU/SilverBlaze online payments, credit/debit card, ACH, automatic bank payment, automatic credit/debit-card payment, telephone card payment, and mobile-app payment. The City also accepts check, cashier's check, money order, and cash through the published physical channels.

2026 transaction pricing

Convenience fees

$2.95 per credit/debit-card payment through MyFMU/SilverBlaze. ACH, check, and cash payments have no processor fee according to the portal page; 7-Eleven and CVS cash locations add their own convenience fee, while the City Hall kiosk does not.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Fairfield Municipal Utilities - Water Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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