Delinquency research · dataset 2026.08
Shut-off and delinquency information for Golden State Water Company – Claremont Customer Service Area
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due upon presentation and become past due if unpaid within 19 days after the mailing date. Golden State Water allows residential customers a total of 79 days from the mailing date to pay in full before discontinuance, subject to notice, arrangements, health-and-safety protections, and the account’s printed dates. There is no separate universal post-due-date grace period beyond the tariff timeline.
- Late-fee rules
- The reviewed 2026 Golden State payment page and tariff do not state one universal percentage late fee for ordinary Claremont residential delinquency. Unpaid bills become delinquent after the 19-day period, and other charges can include the $10 dishonored-check/ACH/electronic-funds-transfer fee, payment-vendor convenience fees, authorized conservation or drought charges, and reconnection fees after a shutoff. The bill and applicable tariff schedule control the actual amount.
- Shut-off timeline
- For residential service, the bill is due on presentation, delinquency begins after 19 days from mailing, and the company’s policy allows 79 days from mailing before discontinuance. A notice of impending discontinuance must precede shutoff by 7–15 days depending on occupancy type. GSWC avoids Saturdays, Sundays, legal holidays, Fridays, and days before holidays. A payment arrangement can defer discontinuance while the customer remains current; if the arrangement is broken, at least 5 business days’ notice is given.
- Warning and notice protocol
- Golden State Water sends written delinquency and impending-discontinuance notices under CPUC Rule 8.A.3, with 7–15 days’ notice depending on occupancy. If an owner, manager, or operator is the account holder while residents occupy the premises, the company makes a good-faith effort to notify the occupants in writing. MyGSWater contact details support mail, email, text, and outbound-call reminders. Customers can request a deferred, reduced, or other payment plan, and qualifying customers can request bill review or invoke health-and-safety protections before discontinuance.
- Reconnection costs
- After a nonpayment shutoff, full payment of the delinquent balance is required. Golden State Water charges $45.00 for restoration during regular working hours and $130.00 for customer-requested after-hours restoration under Rule 11. It may also require a deposit equal to twice the average monthly or bimonthly bill to re-establish credit. Online, IVR, and authorized-retailer payments may take 24–48 hours to post, so customers should report payment to customer service when requesting restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Golden State Water Company – Claremont Customer Service Area public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910024) ↗
Search the federal drinking-water database using public water system ID CA1910024.