Delinquency research · dataset 2026.08
Shut-off and delinquency information for Golden State Water Company - Florence-Graham System
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Golden State Water residential policy states that bills are due upon presentation and become past due if unpaid within 19 days from the mailing date. The company allows a total of 79 days from mailing before residential discontinuance, subject to required notices, arrangements, health-and-safety protections, and account-specific dates. There is no separate universal grace period after the printed due date.
- Late-fee rules
- The reviewed current Florence-Graham materials do not state one universal percentage late fee for ordinary residential delinquency. Unpaid bills become delinquent after the 19-day period. Other charges can include authorized CPUC surcharges, the $10 dishonored-check or ACH/electronic-funds-transfer fee, payment-vendor fees, deposits, and restoration charges; the current bill and tariff control.
- Shut-off timeline
- For residential service, the bill is due on presentation, becomes delinquent after 19 days from mailing, and Golden State Water permits 79 days from mailing before discontinuance. An impending-discontinuance notice must precede shutoff by 7–15 days depending on occupancy type. The company does not discontinue on Saturdays, Sundays, legal holidays, or when offices are closed and avoids Fridays and pre-holiday days. A compliant deferred, reduced, or alternative payment arrangement prevents discontinuance while current charges are paid; a broken arrangement triggers at least 5 business days' notice.
- Warning and notice protocol
- Golden State Water issues written delinquency and impending-discontinuance notices under CPUC Rule 8.A.3 with a 7–15-day notice period based on occupancy. When an owner, manager, or operator is the account holder but residential occupants receive service, the company makes a good-faith effort to notify occupants in writing. MyGSWater supports mail, email, text, and outbound-call reminders. Customers may request an alternative payment arrangement, petition for bill review, and invoke qualifying health-and-safety protections before service is discontinued.
- Reconnection costs
- After a nonpayment shutoff, full payment of the delinquent balance is required. Golden State Water's current CPUC Rule 11 lists $45.00 for restoration during regular working hours and $130.00 for requested restoration outside regular working hours. The company may require a deposit equal to twice the average monthly or bimonthly bill to re-establish credit. Online, IVR, and authorized-retailer payments can take 24–48 hours to post, so customers should report payment to customer service when requesting restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Golden State Water Company - Florence-Graham System public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910077) ↗
Search the federal drinking-water database using public water system ID CA1910077.