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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Great Oaks Water Company

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Under CPUC Rule 11, monthly or bimonthly bills are considered past due if not paid within 19 days from the date of mailing. The bill is due upon presentation, but the 19-day period is the published past-due threshold. Great Oaks’ current public pages do not state a separate ordinary late-fee grace period beyond that tariff rule.
Late-fee rules
The current public bill pages do not publish a routine 2026 late-payment percentage or flat late fee. The tariff states that an unhonored customer check or electronic funds transfer may incur a $15 charge. Customers with a disputed or unaffordable bill can request review and an installment arrangement, potentially over a period of up to 12 months, and service is protected while the utility investigates a timely complaint or while an accepted arrangement is maintained.
Shut-off timeline
Day 0 is the bill mailing date. By day 19 the monthly or bimonthly bill is past due. For residential service, the CPUC tariff gives the customer a total of 79 days from the bill mailing date to pay before discontinuance, provided the required notice is issued and no payment arrangement or statutory protection applies. A residential customer who disputes a bill within the tariff’s five-day review window or requests an affordable arrangement may receive utility review and an installment plan of up to 12 months. If an installment agreement is broken, Great Oaks must give a discontinuance notice at least five business days before shutoff. Nonresidential service follows the applicable Rule 8 notice rather than the 79-day residential floor.
Warning and notice protocol
Great Oaks follows the California Water Shutoff Protection Act tariff. Residential notices must identify the delinquency and impending discontinuance, be provided in English and legally required additional languages, and give the customer the opportunity to contact the utility, dispute the bill, or establish an acceptable arrangement. For individually metered rental or other residential property where the owner or manager is the account holder, the utility makes a good-faith effort to notify occupants in writing at least 10 days before discontinuance and explains how an occupant can become the customer without assuming the old balance. For master-metered properties, written notice is at least 15 days and is posted on unit doors or in accessible common areas. Great Oaks does not disconnect for delinquency on weekends, legal holidays, or when the office is closed, avoids Fridays and pre-holiday days, and informs customers that regular-hours restoration is less expensive.
Reconnection costs
The CPUC Rule 11 restoration schedule lists $25 for reconnection during regular working hours and $40 when the customer requests reconnection outside regular working hours. Great Oaks endeavors to reconnect the same day during business hours when conditions permit, otherwise on the next regular working day; after-hours work is performed when practicable. For qualifying residential households below 200% of the federal poverty line, the rule limits the charge to the lesser of actual cost or the applicable statutory cap, described in the tariff as $50 regular-hours and $150 after-hours subject to annual CPI adjustment. A broken lock on a locked-off meter can separately trigger a $25 charge before restoration.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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