Delinquency research · dataset 2026.08
Shut-off and delinquency information for Indio Water Authority
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due 25 days from the issue date; an account is considered past due after the due date. Service may be discontinued when the bill has been delinquent for 60 days.
- Shut-off timeline
- The monthly bill is due 25 days after issue. Service may be discontinued after 60 days of delinquency; before restoration the past-due balance, applicable reconnection fees, and prepayment requirements must be paid.
- Warning and notice protocol
- The reviewed IWA pages do not reproduce every notice method, but the residential shutoff policy and account notice govern. Customers should contact 760-391-4038 immediately and request a payment arrangement before the 60-day delinquency threshold.
- Reconnection costs
- The published customer-service page states that after-hours reconnections are available at $136 per callout during the week after hours and Friday through Sunday. Standard restoration requires the past-due balance plus applicable reconnection fees and prepayment requirements; the reviewed sources did not expose a separate standard dollar amount.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Late-fee rules
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Indio Water Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.