Delinquency research · dataset 2026.08
Shut-off and delinquency information for La Habra Heights County Water District
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due on presentation and become delinquent if the District office has not received payment by the 25th day after presentation. This is the published ordinary delinquency threshold; the bill and District notice govern the specific account timeline.
- Late-fee rules
- A late charge of 7% of the unpaid balance is applied as of the due date under the current bill-back terms. A $150.00 flow-restriction delinquent charge is added when water flow is restricted for past-due charges. A $50.00 returned-payment charge applies to returned payments, and a $50.00 door-tag charge applies to any door tag issued. Card/e-check processing fees are separate third-party charges.
- Shut-off timeline
- The current District bill terms state that after a past-due account, water flow may be restricted for nonpayment and a $150 flow-restriction charge assessed; restoration requires the total balance and that charge. Payments received after office hours, on weekends, or holidays are not restored until office hours. The exact warning-date sequence is governed by the District's adopted rules and the account's door tag or notice.
- Warning and notice protocol
- The District's bill terms identify a $50 door-tag charge for a door tag issued in connection with delinquency. The adopted rules provide for written or emailed notices, mailed notices to the last known address, and telephone or messenger notification when conditions warrant or in emergencies. Customers should maintain current contact details, read any door tag immediately, and contact the District before restriction for medical, hardship, tenant, or payment-arrangement issues.
- Reconnection costs
- To restore flow after a nonpayment restriction, the customer must pay the full outstanding balance and the $150.00 flow-restriction delinquent charge. Restoration is not made after office hours; payment after hours, on weekends, or holidays is processed for restriction removal during the next office period, Monday through Friday, 7:30 a.m. to 5:00 p.m. No separate after-hours dollar fee was published in the reviewed materials.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- La Habra Heights County Water District public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910218) ↗
Search the federal drinking-water database using public water system ID CA1910218.