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Delinquency research · dataset 2026.08
Shut-off and delinquency information for La Puente Valley County Water District (LPVCWD)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- LPVCWD’s current Board materials state that bills are due on the date printed on the statement, which must be no sooner than 20 days and no later than 31 days after billing. The current rate sheet lists a $7 delinquent-bill fee after the due date. There is no additional guaranteed grace period after that date; payments are credited when received by the District rather than by postmark.
- Late-fee rules
- The current December 2025 rate sheet lists a $7.00 delinquent-bill fee, an $8.00 door-hanger notice-of-disconnection fee, and a $30.00 disconnection-processing fee. It also lists a $21.00 returned-check/dishonored-payment fee. A 2025 Board packet states that a $7 late-payment fee is applied when payment arrives after the printed due date; if the past-due bill remains unpaid, a termination notice and later disconnection may follow. The rate sheet’s $150 after-hours fee applies after nonpayment shutoff, while separate $30 fees are listed for certain backflow-test failures.
- Shut-off timeline
- Day 0 is the bill date. The due date printed on the bill must fall 20–31 days after billing. If unpaid after the due date, the $7 late-payment fee is added. If the account remains unpaid, the District’s SB 998 policy provides for an Overdue Notice before the 45th day following the invoice date, mailed at least seven business days before the possible discontinuation date; the notice states the delinquency, payment deadline, payment-arrangement options, and appeal process. A 2025 Board packet states that after the due date on the past-due notice, a service-disconnection notice is delivered in person or by telephone at least 48 hours before termination. If still unpaid by that notice’s deadline, the District may discontinue service, charge the $30 disconnection-processing fee, and require all delinquent amounts, late fees, notice fees, reconnection fees, returned-check fees, and deposits before restoration.
- Warning and notice protocol
- LPVCWD uses a staged written and telephone warning process. The SB 998 policy’s Overdue Notice is mailed before the 45th day after invoice date and at least seven business days before the possible discontinuation date; if the customer’s address differs from the service address, an occupant notice is also sent. The notice identifies the balance and deadline, explains extensions or alternative payment schedules, and describes bill review and appeal. The District may alternatively give telephone notice and offer a copy of the policy. If it cannot contact the customer by mail or telephone, it makes a good-faith effort to visit and leave a conspicuous imminent-discontinuation notice. The current fee sheet adds an $8 door-hanger fee, and the 2025 Board packet calls for a final in-person or telephone disconnection notice at least 48 hours before termination.
- Reconnection costs
- The current rate sheet lists a $30.00 disconnection-processing fee, which may include re-establishing/reconnecting service as needed, and a $150.00 after-hours reconnection fee after a nonpayment shutoff. The 2025 Board packet states that after-hours means a day the District is closed, including weekends, holidays, alternate Fridays, or after 5:00 p.m. on a regular business day. Before reconnection, the customer must pay all delinquent amounts, the $7 late fee, any $8 door-hanger/notice fee, the $30 processing fee, returned-check fees, deposits, and any other applicable charges. The District’s SB 998 policy may provide additional residential hardship protections and alternative payment arrangements.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- La Puente Valley County Water District (LPVCWD) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910060) ↗
Search the federal drinking-water database using public water system ID CA1910060.