Payment channels

Pay Las Virgenes Municipal Water District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(844) 395-2240, the 24/7 InvoiceCloud phone-payment line published by LVMWD; customer-service questions are handled at (818) 251-2200.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

LVMWD offers customer notifications through eNotification and WaterSmart, including SMS leak or high-use alerts. The reviewed payment pages do not publish a separate text-to-pay keyword or enrollment workflow; customers should register in InvoiceCloud for paperless billing and AutoPay and use WaterSmart for usage alerts.

Mail-in address

Las Virgenes Municipal Water District, 4232 Las Virgenes Road, Calabasas, CA 91302-1994; mail checks or money orders using the remittance instructions and address printed on the current invoice.

Counters, drop boxes, and office hours

District headquarters at 4232 Las Virgenes Road, Calabasas, CA 91302. The published payment-options page identifies an overnight drop box to the left of the front entrance for checks or money orders and says district offices are currently closed to the public; no public counter hours are posted. Phone customer service is (818) 251-2200.

Accepted digital instruments

What you can use online

InvoiceCloud supports eCheck, Visa, Mastercard, Discover, AutoPay, PayPal products, and Venmo. Registered InvoiceCloud users can use eCheck, credit/debit card, and AutoPay at no additional charge; the 24/7 IVR accepts credit/debit cards and eCheck.

2026 transaction pricing

Convenience fees

No additional charge for registered InvoiceCloud eCheck, credit/debit-card, and AutoPay transactions according to LVMWD's payment-options page; the reviewed page does not state a separate guest-payment fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Las Virgenes Municipal Water District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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